Description
Schedule: Full-time position Monday - Friday 8am - 5pm with overtime as needed depending on departmental needs. Will work from KYEE (Annex) or KYLND Admin once Annex closes. Once trained will then be able to work remote from home. Training will take approximately 4-6 months and some travel may be required to ensure adequate training in clinic, front office, and biologic processes
Travel: No
Summary of Duties and Responsibilities:
- Direct supervision of Biologics staff.
- Working with the Director of Immunotherapy to ensure adequate staffing is in place.
- Provide training, mentoring, and discussing staffing situations or if disciplinary action needs to be taken.
- Responsible for day-to-day processes in biologics (workflow, supply ordering, daily tasks, etc.)
- Maintain responsibility for inventory control; review invoices and ensure most cost-efficient products are being used.
- Maintain close working relationship with providers to understand any changes for biologic regimen or processes.
- Maintain strong working knowledge of IMS; troubleshoot issues with IMS support and participate in recommending enhancements to improve the system.
- Participate in staff meetings and provide feedback.
- Ensure excellent customer services is provided by staff.
- Monitor any patient feedback and provide training to enhance the customer service skills of staff.
- Provide reports to CEO, CFO, COO and Director of Immunotherapy as requested.
- Discuss all issues resulting from additional responsibilities of staff with Director of Immunotherapy.
- Work with the Clinical Managers, Director of Clinical Services, Director of Billing Services, and Biologic Billing Manager to ensure efficient processes exist between departments and issues are addressed in a timely manner.
- Responsible for assigning regional responsibilities to team.
- Assisting team members with regional responsibilities as needed.
- Obtaining physical monthly counts of biologic inventory for all offices.
- Entering inventory into IMS when shipments are received.
- Correcting manual adjustments when necessary.
- Working with team members and nursing staff if issues with product occurs.
- Ensuring that authorization tracking and SPN inventory spreadsheet is updated correctly.
- Completion of staff PTO, scheduling, and payroll.
- Successfully handling any disciplinary or coaching statements for team members.
- Monitoring productivity of team members and addressing concerns immediately.
- Completing staff performance evaluations.
- Weekly/Bi-weekly meetings with Biologic Billing Manager to maintain transparency and accountability for denied claims.
- Creating/updating training material for the department and clinical/shot room nursing staff to ensure new processes are being implemented.
- Monthly reporting on the biologic team’s turnaround time for PA approval.
- Any other tasks delegated by Director of Immunotherapy.
