Description
Job Summary:
As a Host, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring a smooth dining experience. Your excellent customer service skills and ability to multitask in a fast-paced environment will contribute to the overall success of our restaurant.
Duties/Responsibilities:
- Greet and welcome guests as they arrive at the restaurant with a friendly and positive attitude.
- Manage the waiting list and seating arrangements to maximize seating capacity and minimize wait times.
- Maintain a clean and organized entrance area, ensuring it is inviting and presentable for guests.
- Communicate effectively with guests and accurately estimate wait times, providing them with updates as needed.
- Assist in coordinating reservations, ensuring all relevant information is recorded accurately.
- Escort guests to their tables, presenting menus and informing them of daily specials and promotions.
- Collaborate closely with servers and kitchen staff to ensure smooth communication and efficient table turnover.
- Monitor dining areas to ensure tables are cleaned and prepared for the next guests in a timely manner.
- Respond promptly to guest inquiries, concerns, and complaints, escalating issues to management when necessary.
- Maintain a comprehensive knowledge of the restaurant's menu, including ingredients, preparation methods, and allergen information.
- Uphold high standards of cleanliness, safety, and hygiene throughout the restaurant, adhering to all health and safety regulations.
- Collaborate with the management team to improve guest satisfaction, resolve conflicts, and implement service enhancements.
- Assist with cashiering duties, including handling cash transactions and processing payments accurately.
- Stay updated on current promotions, events, and offerings to provide accurate information to guests.
- Perform other duties as assigned by the management team to support the smooth operation of the restaurant.
- Performs other related duties as assigned.
Requirements
Required Skills/Abilities:
- Proven experience in a customer service role, preferably in the hospitality industry.
- Excellent interpersonal and communication skills, with the ability to provide exceptional customer service.
- Ability to work well under pressure in a fast-paced environment, while maintaining a professional demeanor.
- Strong organizational and multitasking skills, with the ability to prioritize and manage time effectively.
- Attention to detail and a high level of accuracy in handling guest information and seating arrangements.
- Knowledge of food and beverage menus, including allergen information, is a plus.
- A positive and team-oriented attitude, with a strong work ethic and a willingness to learn.
- Must be able to work flexible hours, including evening, weekends, and holidays.
- Must have a valid Food Handlers Certification
- Ability to learn cash register software used by bar or restaurant POS – Aloha, Hot Schedule, Paylocity
Education and Experience:
- Must be at least sixteen years old.
- High school diploma or equivalent (preferred).
- Previous experience in a high-volume restaurant environment is preferred.
Physical Requirements:
- Capable of standing for extended periods, lifting and carrying trays, and performing tasks that involve bending, stooping, and reaching.
- Must be able to lift at least 15 pounds.
Benefits & Perks:
- Accrual up to 40 hours of PTO
- Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
- Corporate Shoe Program through Shoes for Crews and Skechers
- Competitive Pay
- Flexible Scheduling
- 401(k)
Full – Time employees are eligible for the following additional benefits:
- Medical & Prescription
- Dental & Vision
- Health Saving Account (HSA)
- Wellness Program
- Discount Pet Care Plan
