Black Bear Diner is iconic brands known for delivering delicious meals. With a focus on quality and customer satisfaction, we pride ourselves on creating an enjoyable experience for every guest. As an Assistant General Manager, you will play a key role in leading the team, overseeing daily operations, and ensuring the store runs smoothly while maintaining high standards of service and product quality.
Key Responsibilities:
1. Staff Supervision & Training:
- Supervise and lead cafe staff during shifts, ensuring all team members are performing their duties efficiently and following company policies.
- Assist in recruiting, hiring, and training new employees, ensuring they understand their roles and responsibilities.
- Provide ongoing coaching and feedback to staff, helping them improve their skills and performance.
- Ensure all employees adhere to the cafe’s standards of service, cleanliness, and safety.
2. Customer Service:
- Ensure customers receive prompt, friendly, and professional service at all times.
- Handle customer complaints, concerns, or special requests in a positive and professional manner, resolving issues quickly and effectively.
- Ensure that customer orders are accurate and delivered with quality and consistency.
- Maintain a clean and welcoming environment for customers at all times.
3. Operations Management:
- Oversee daily cafe operations, ensuring that all tasks are completed efficiently and according to established procedures.
- Assist in managing cafe inventory, ensuring that stock levels are maintained, and products are ordered in a timely manner.
- Help manage the cafe’s cash flow, including handling cash, making deposits, and balancing registers.
- Ensure all equipment is maintained, cleaned, and operating properly.
4. Health, Safety, & Compliance:
- Ensure all health, safety, and sanitation guidelines are followed, including proper food handling, cleaning procedures, and employee hygiene.
- Ensure compliance with local health regulations and safety standards.
- Help maintain cleanliness and organization of the kitchen, dining areas, and restrooms.
5. Financial & Administrative Support:
- Assist in achieving financial goals, including sales, labor costs, and maintaining budgetary goals.
- Help track and monitor key performance indicators, such as sales trends and employee performance.
- Support the management team in analyzing sales reports and making adjustments to operational strategies as needed.
6. Teamwork & Communication:
- Foster a positive and collaborative work environment by encouraging teamwork and open communication.
- Act as a liaison between staff and management, ensuring that issues are addressed promptly.
- Assist with the scheduling of shifts and help ensure adequate staffing levels during busy periods.
7. Additional Duties:
- Assist with opening and closing the cafe, ensuring that all procedures are followed and the cafe is secure.
- Perform other tasks as directed by the General Manager or Restaurant Manager.
Requirements
Experience:
- 1-2 years of experience in a supervisory or management role in the foodservice or hospitality industry is preferred.
- Previous experience in a cafe, restaurant, or similar establishment is a plus.
Skills:
- Strong leadership, organizational, and communication skills.
- Ability to manage time effectively, handle multiple tasks, and prioritize in a fast-paced environment.
- Strong customer service skills with a focus on creating a welcoming atmosphere for guests.
- Basic financial and business acumen, including experience with cash handling and inventory management.
- Ability to handle difficult situations and customer complaints professionally.
