Company Overview
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
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Team Overview
- Build and manage a 150 person fraud operations team; define KPIs, SLAs, and performance frameworks
- Develop and optimize transaction fraud detection rules and strategies; dynamically adjust risk parameters
- Lead end-to-end investigation of complex fraud cases (ATO, application fraud, friendly fraud, etc.)
- Own the chargeback dispute process; develop rebuttal strategies and manage Mastercard/Visa relationships
- Conduct operational-level AML transaction screening; support the Compliance Officer on regulatory reporting
- Deliver regular management reporting on fraud losses, team KPIs, and risk exposure.
Role Responsibilities
- Stay up-to-date with the latest payment fraud prevention techniques, emerging trends, and industry developments, providing recommendations for enhancing fraud prevention strategies Policies, procedures and tools.
- Ensure adherence to regulatory requirements and best practices in fraud prevention and customer dispute resolution.
- Analyze transaction fraud-related data, metrics, and reports to identify areas for improvement, track performance, and provide regular updates to senior management and risk policy teams.
- Collaborate with internal stakeholders to provide training and educational programs on fraud prevention, detection, and resolution to enhance awareness and knowledge across the organization.
- Develop and maintain relationships with external industry partners, competitors and professional networks to stay informed about new fraud techniques, threats, and collaborative opportunities.
- Drive a culture of fraud awareness, ethics, and compliance within the team and across the organization.
- Participate in strategic planning, budgeting, and resource allocation related to fraud prevention initiatives.
- Handle escalated fraud cases, disputes, and complex situations, ensuring timely and effective resolution while maintaining customer satisfaction.
- Conduct performance evaluations, provide feedback, and identify opportunities for professional growth and development for team members.
Role Qualifications
- Bachelor's degree in a relevant field or equivalent work experience.
- 4-5 years of experience in fraud prevention, investigation, and resolution, specifically focused on credit card fraud.
- Strong leadership and managerial skills, with the ability to motivate and inspire a team while fostering a collaborative and inclusive work environment.
- In-depth knowledge of payment processors, credit card fraud prevention tools, and industry best practices.
- Strong analytical and problem-solving skills with the ability to investigate and analyze complex fraud cases, payment data, and metrics.
- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams, senior management, and external stakeholders.
- Familiarity with relevant regulations, compliance requirements, and industry standards in the payment industry.
- Ability to adapt to changing fraud trends, technologies, and industry dynamics.
- Proficiency in using fraud detection and prevention tools, as well as data analysis software.
- Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines
EEO Statement
- We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
We are committed to building inclusive and diverse teams.
At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms
