Description
The Marriott University Park is looking for a Catering Sales and Service manager. This is an entry level sales position with a focus on detailing out previously contracted multi day conference and single day meeting sales. The ideal candidate has a background in food and beverage, has exceptional customer service skills, is detail orientated and comfortable working on a computer skill.
Salt Lake City Marriott University Park is a beautiful hotel near the University of Utah with gorgeous mountain and city views, modern amenities and an excellent location adjacent to Rice-Eccles Stadium, our hotel provides smart, stylish lodging for business and leisure travelers visiting the Salt Lake City area. Hotel discounts for associates including free shift meals and on-site parking.
Requirements
1. Administration 50%
- Work closely with client after booking to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls and requests.
- Maintain professionalism in problem situations.
- Maintain detailed records of discussions with guest, including room accommodations, all meeting setups, food and beverage, transportation, etc.
- Upsell to improve revenue generation on property.
- Be readily available during functions for consultation with client.
- Flexible schedule required to accommodate client needs.
- Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management.
- Participate in site reviews.
- Conduct exit interviews with clients to solidify repeat business and distribute results.
- Participate in the preparation of the annual hotel budget.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Ability to accurately use various office and accounting software.
2. Sales 30%
- Book all social catering functions in accordance with established goals set by hotel to reach expected revenues via the annual budget.
- Develop a target sales and marketing plan with focus on social and meeting catering functions which will include a combination of sales calls, site visits and prospecting for future relationships.
- Assist with the development of banquet menus.
- Participate in 30-60-90 day banquet forecasting.
- Coordinate in-house sales promotions and associate functions.
- Greet client upon arrival.
- Facilitate and communicate details related to catering functions to management.
- Maintain professionalism in problem situations.
- Maintain detailed records of discussions with guest, including all meeting setups, food and beverage, etc.
- Upsell to improve revenue generation on property.
- Be readily available during functions for consultation with client.
- Flexible schedule required to accommodate client needs.
- Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management.
- Participate in site reviews.
3. Support 10%.
- Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to accurately report information.
- Ability to assist with various office tasks as needed.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
- Attend required meetings. 10%
- Professionalism and Style Expectations Weight
- These are expected of every associate within StepStone Hospitality, Inc. Totals
3. Personal Effectiveness 5%
- Projects and assignments are completed thoroughly, professionally, and with care.
- Adjusts to high-pressure conditions and is open to change.
- Assumes responsibility for personal growth and development.
- Conducts him\herself (acts and dresses) professionally at all times; sets standards for all
- associates.
4. Communication
- Understands and communicates the StepStone Mission and Core Values.
- Expresses ideas and conveys information clearly, effectively, and professionally.
- Actively listens to others.
- Conveys company information, decision, or problems to appropriate parties on a timely basis.
- Works to resolve disagreements and is respectful of peers and co-workers.
5. Physical Requirements
These are required of every associate.
- Minimum lifting of 20 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, typing.
- Minimum pulling of 20 pounds.
- Other duties may be assigned.
Additional responsibilities specific to you are:
· Must have a comprehensive knowledge of all hotel departments and functions.
· Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
· Must have exceptional mathematical and computer skills.
· High school education and relevant training and experience required. Additional education preferred.
· Ability to timely obtain any required licenses or certificates.
· CPR training required; first aid training preferred.
· Additional language ability preferred.
· Occasional travel required.
EOE/M/F/V/D - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.
