About Sarasota Arthritis Center
Sarasota Arthritis Centers is a privately owned, physician-led rheumatology practice serving Southwest Florida, with locations in Sarasota, Venice, and Bradenton. We provide comprehensive care through our on-site infusion therapy, laboratory services, and clinical research center. Built on a foundation of compassion, integrity, and excellence in patient care, we foster a supportive, team-oriented environment where employees are valued, collaboration is encouraged, and patients remain at the center of everything we do
Overview
The Infusion Scheduler is responsible for coordinating and scheduling initial infusion appointments, follow-up infusion visits, and maintaining efficient daily infusion schedules within a fast-paced rheumatology practice. This role plays a critical part in optimizing infusion chair utilization, supporting patient access to care, and ensuring efficient infusion suite operations.
The ideal candidate is highly organized, proactive, detail oriented, and able to manage scheduling workflows while providing exceptional customer service to patients and clinical staff.
This is a fully remote position; however, employees must reside within the state of Florida.
Key Responsibilities
Infusion Scheduling & Coordination
- Schedule initial infusion appointments and recurring follow-up infusion visits.
- Coordinate infusion schedules based on medication protocols, infusion duration, provider orders, and chair availability.
- Maintain accurate infusion schedules for all applicable suite locations.
- Work with infusion nurses, infusion/biologic coordinators, providers, and office staff regarding scheduling needs and patient flow.
- Work closely with providers, medical assistants, and onsite managers regarding scheduling needs and patient flow.
- Maintain scheduling accuracy and ensure appropriate appointment durations are utilized.
Schedule Optimization
- Monitor infusion schedules throughout the day and proactively address scheduling gaps, cancellations, and changes.
- Contact patients regarding earlier appointment availability or schedule openings.
- Assist in optimizing infusion chair utilization and maintaining efficient patient flow.
- Maintain waitlists and assist with rescheduling appointments as needed.
- Communicate schedule updates and changes promptly to patients and staff.
Patient Service
- Provide exceptional customer service to patients, providers, and staff.
- Answer incoming scheduling calls professionally and efficiently.
- Accurately document scheduling communications and appointment notes within the electronic medical record (EMR) system.
- Educate patients regarding infusion appointment scheduling, arrival times, and general appointment instructions.
- Maintain strict patient confidentiality and professionalism.
Administrative
- Verify patient demographics and insurance information during scheduling.
- Maintain accurate provider calendars and scheduling templates.
- Follow organizational scheduling workflows, policies, and productivity expectations.
- Assist with additional administrative and operational duties as assigned.
- Follow all OSHA, HIPAA, and SAC privacy and safety standards.
Other duties as assigned. This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.
Qualifications
- High school diploma or equivalent required.
- Minimum of 2 years of medical scheduling or healthcare administrative experience preferred.
- Strong communication and customer service skills.
- Ability to multitask in a fast-paced environment.
- 1+ year experience in rheumatology, internal medicine, or other specialty practice, preferred.
- Experience with EMR systems; familiarity with NextGen is a plus.
- Strong organizational skills.
- Strong attention to detail and problem-solving abilities.
- Ability to prioritize tasks and adapt to changing schedules.
Benefits
- 100% employer-paid medical insurance for employees
- 401(k) with company match and employer-funded profit sharing
- Four-day work week (Monday – Thursday), supporting strong work/life balance
- Paid holidays and Paid Time Off (PTO)
- A collaborative, team-oriented culture with strong support and a shared commitment to exceptional patient care
Equal Employment Opportunity
Sarasota Arthritis Centers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
