Job Description – FSO Engineer / Desktop Support Engineer (Band 2)
Position
FSO Engineer / Desktop Support Engineer (Band 2)
Location
Tilburg
Start Date
1 June 2026
Employment Type
Onsite Support Role
Role Overview
We are seeking a dedicated Band 2 FSO Engineer/Desktop Support Engineer for our client site in Tilburg, Netherlands. The ideal candidate must have a minimum of 2 years' onsite desktop support experience and basic networking knowledge.
The engineer will provide day-to-day onsite and remote desktop support, troubleshoot hardware/software issues, manage incidents through a ticketing system, and ensure high levels of customer support and operational consistency.
Candidates must be able to communicate effectively in both English and Dutch/local language.
Key Responsibilities
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Provide first and second-line technical support for end users.
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Troubleshoot and resolve hardware, software, printer, and application issues.
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Provide onsite and remote desktop support services.
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Log, track, update, and resolve incidents within the ticketing system.
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Support Windows operating systems and Microsoft Office applications.
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Install, configure, upgrade, and troubleshoot desktops, laptops, and peripherals.
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Perform break-fix support and preventative maintenance activities.
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Support network connectivity troubleshooting and basic networking issues.
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Work with third-party vendors to resolve complex technical problems.
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Support mobile devices including iOS and Android.
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Provide support for Apple/Mac users where required.
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Escalate unresolved issues appropriately to supervisors or higher support teams.
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Maintain SLA compliance and provide timely status updates to users.
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Support IT-related projects and after-hours activities when required.
Technical Skills & Experience
Required Experience
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Minimum 2+ years of onsite desktop support experience.
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Experience using ITSM/ticketing tools.
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Experience supporting enterprise users in a corporate environment.
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Basic networking knowledge and troubleshooting experience.
Required Technical Skills
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Windows 7, Windows 8.1, Windows 10 support
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Microsoft Office 365
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Active Directory and Group Policies (GPO)
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Desktop/laptop hardware troubleshooting
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Printer support and troubleshooting
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Cisco Jabber support
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Mobile Device Management (iOS & Android)
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Enterprise antivirus and encryption solutions
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Basic Mac OS support
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Network connectivity troubleshooting
Certifications (Preferred)
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CompTIA A+
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Microsoft Certified Professional (MCP) or equivalent
Education
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Bachelor's Degree in Computer Science, Information Technology, or related field preferred.
Soft Skills
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Strong analytical and troubleshooting abilities
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Excellent communication and customer service skills
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Ability to multitask and prioritize effectively
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Strong documentation and reporting skills
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Team-oriented with the ability to work independently
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Flexible and adaptable in fast-paced environments
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Willingness to work after-hours or weekends when required
Language Requirements
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English (Required)
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Dutch / Local language (Required)
Additional Information
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Dedicated onsite support role
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Networking experience is advantageous
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Immediate availability or short notice preferred
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Candidate must be eligible to work in the Netherlands