MidFull TimeEN
The mission of the Process Excellence and Automation team is to support operational teams within GFSS to provide world class efficient and effective services to our customers by improving and automating the processes they use.
Key to the role is to provide greater insight into the current ways of working by end-to-end process mapping, task mining, data analysis etc and then identifying potential improvements aimed at efficiency and/or effectiveness as well as executing those.
The team needs to closely partner with operational teams to help in achieving both efficiency targets or address other operational issues as per customer requirements as well as spread a continuous improvement mindset within GFSS.
The team also supports operational teams by organising and running CI and Automation related trainings, based on the skillset of the individual members.
For a team member to be successful in it necessary to have critical thinking and good communication skills and be able to influence stakeholders up to director level to drive change.
Skills
Experience
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
