Position Summary:
The Assistant Service Manager coordinates team and contractor activities, and performs hands-on maintenance to ensure a safe, well-maintained community.
Key Responsibilities:
- Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
- Provides excellent customer service by anticipating customer’s needs, addressing questions and concerns promptly and professionally.
- Oversees team productivity through completion of service requests, vacant apartment maintenance, and general community maintenance repairs.
- Provides hands-on training, mentorship, and field guidance to maintenance associates.
- Maintains accurate records of work performed utilizing the appropriate operating platform.
- Maintains a well-organized maintenance shop and oversees the timely ordering of parts and supplies to support efficient operations.
Additional Skills:
- Expertise in plumbing, electrical, Heating, Ventilation, and Air Conditioning (HVAC), appliance repair and apartment turnover preferred.
Preferred Education:
- High School Diploma or General Educational Development (GED) or equivalent experience
Preferred Years of Relevant Work Experience:
Additional Requirements:
- Environmental Protection Agency (EPA) 608 (Core and Type II) certification required
- Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability is a plus.
- The physical requirements for this position include: Below waist lift - 48lbs, Below to above waist lift - 34lbs, Push/pull (walking) - 60lbs force, Ladder climbing - Occasional, Unilateral balance - Average of 20 seconds or more per leg
- Travel between communities may be required daily. Ability to perform these functions at multiple sites is required.
- After hours on-call support as needed
- Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
Minimum Qualifications / Other Expectations:
Community Details:
Communities of Responsibility: Oak Creek - Shadow Oaks/Oak Glen
Unit Count: 798
Compensation:
Base Pay Start Rate: $31.01
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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