Manager, Channel Change Management

Requisition ID: 259935 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Channel Change Management is responsible for designing, coordinating, and delivering change management plans and communications for Retail Sales Channels (Branch network, Canadian CEC, and Virtual Advice). This role acts as a subject matter expert and project lead for channel change initiatives, ensuring effective adoption and sustainment of change across the front line. The Manager partners with business lines and Channel Performance teams to support transformation projects, focusing on driving salesforce effectiveness and capacity for client interactions.

Is this role right for you? In this role, you will:

• Lead and drive a client focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
• Develop and deliver cross-channel change management plans, content, and communications for new launches, initiatives, and front-line programs
• Act as a subject matter expert, representing the voice of the front line in project teams and to head office partners
• Support change adoption and sustainment, ensuring front-line teams are prepared and motivated for change
• Monitor and report on change initiative outcomes and impact on salesforce effectiveness
• Collaborate with Channel Performance teams and business lines to ensure alignment and successful execution of change initiatives
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Pursue effective and efficient operations in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, ensuring adherence to business controls and compliance requirements

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Degree in Business, HR, Communications, or related field.
• Change management certification (e.g., Prosci, CCMP) preferred.
• 3–5 years’ experience in change management, employee engagement, or channel enablement, preferably in financial services.
• Excellent communication, facilitation, and relationship management skills.
• Proactive self-starter, able to navigate complex situations and learn new technologies.
• Working knowledge of Retail Branch and Contact Centre performance measures.
• Bilingual (French, Spanish) considered an asset, but not required

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.