Responsibilities:
- Ensure all customers are greeted promptly upon arrival and offered assistance throughout their visit.
- Clarify the purpose of each customers visit and ensure they are attended to by the appropriate Motor Claims Advisor.
- Guide customers through the accident reporting process, ensuring all required documents are submitted.
- Advise customers on the appropriate type of claim to pursue based on their situation.
- Ensure proper follow-up on accident reporting cases to meet work request timelines.
- Escalate unresolved issues to the relevant Manager as needed.
- Refer to the Workshop Manager for assistance in addressing complex customer needs.
- Maintain familiarity with the organizational structure to escalate issues effectively.
- Actively contribute to achieving the monthly Net Promoter Score (NPS) targets.
- Seek new assignments and opportunities to improve service delivery and customer experience.
Requirements:
- Diploma holder with at least 8 years of experience in a Customer Service and Retail environment, including at least 2 years in a supervisory role.
- Candidates with more experience will be considered for Manager role.
- Prior experience in the Automotive Industry is required.
- Experience working in a Body and Paint Department is advantageous.
- 5.5 days, Alt Saturday
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word/pdf format to ashley@peopleprofilers.com
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
Tel: 6950 9753
EA Registration Number: R1111375
EA licence number 02C4944
EA Personnel: Lee Hui En Ashley
