At Ecolab, you can help take on some of the world’s most meaningful challenges, delivering critical insights and innovative solutions to help our customers achieve clean water, safe food, abundant energy and healthy environments. With our worldwide reach and ambitious growth plans, you will have the opportunity to own your future and impact what matters. Are you ready to make an impact?
Ecolab is searching for a driven Support Team Analyst for opportunities within our Distributor Finance team in Pune, India.
This entry-level role will perform a variety of support related activities including handling inbound and outbound support to distributors and Ecolab associates in various roles throughout the organization. Some activities include account alignment set up, customer agreement eligibility notification, misaligned sales corrections, missing sales concerns, sales split set up and maintenance, refund disputes, pricing portal support, and various others. Incoming requests are sent to a shared email box or call center. This position is responsible for accurate and timely turnaround in accordance too service level agreements.
What’s in it For You:
- You will join a growth company offering a competitive salary and benefits
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
- Feel proud each day to work for a company that provides clean water, safe food, abundant energy, and healthy environments
What You Will Do:
- Ensure all Support Center activities are completed in accordance with desktop procedures
- Handle inbound inquiries received by internal and external customers
- Ensure service levels are met daily on all Support Center related activities. Demonstrates urgency to resolve issues with internal Ecolab associates & distributors
- Ensuring timely and effective communication to distributor partners
- Daily management of incoming volumes: include email counts, coding, and logging
- Maintain a positive, professional approach through appropriate business communication
- Provide necessary support to execute key business-led initiatives
- Completed system set up for customers and authorize agreements
- Investigate missing sales (submitted via form) and complete sales corrections
Basic Qualifications:
- Bachelor’s degree completed in finance, accounting, business or a related area or equivalent professional experience
- Proficient Microsoft Office: Excel, Word, Outlook, and Access
- Knowledge of SAP with clear understanding of financial processes
- Strong command of English in speaking and writing
- Strong problem solving and decision-making skills
- Ability to interact with internal and external stakeholders at all levels
- Effective oral and written communication skills and strong presentation skills
- Must be self-motivated, and both detail and process oriented
- Excellent time management skills with ability to manage multiple priorities and meet deadlines
- Superior organizational skills and strong attention to detail
- Customer service focused with the ability to partner with internal/external contacts
- Ability to handle confidential information
- Flexibility to adapt to a dynamic business environment
- Adaptability
- Analytical Skills
- Details and quality orientation
- Good organizational and time management skills, with ability to manage multiple priorities and meet deadlines
- Effective communication and cooperation skills
