Are you passionate about orchestrating exceptional service experiences and leading teams to deliver seamless customer support in a global industrial environment? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.
As our new Lead Service Coordinator, you will be coordinating and optimizing end-to-end service operations, ensuring our customers receive world-class support while mentoring a team of service coordinators to drive efficiency and excellence. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.
What you will be doing
As a key part of the Commercial Service Operations team, you'll create impact by Leading service coordination initiatives that strengthen customer relationships and elevate the reliability and responsiveness of Grundfos service delivery worldwide..
Your main responsibilities include:
- Coordinate and prioritize service requests, ensuring timely scheduling, dispatching, and completion of field service activities
- Lead and mentor a team of service coordinators, driving consistent processes and high performance across the group
- Serve as the primary escalation point for complex service cases, collaborating with technical teams and customers to resolve issues effectively
- Monitor service KPIs and analyze workflow data to identify bottlenecks and implement continuous improvement initiatives
- Manage communication between customers, field technicians, and internal stakeholders to ensure alignment and transparency throughout the service lifecycle
- Support the development and refinement of service processes, tools, and standard operating procedures
What makes you a great fit
Above all, you are a proactive service operations leader with strong organizational skills, a customer-first mindset, and the ability to drive team performance in a fast-paced technical environment.
We would also imagine that you have:
- 5+ years of experience in service coordination, field service management, or a related operational role
- Proven experience in a service or customer-facing environment
- Strong proficiency with ERP/CRM systems (e.g., SAP, Salesforce, or similar service management platforms)
- Excellent communication and stakeholder management skills across multiple organizational levels
- Good English knowledge both verbal and written
It is a plus if you also:
- Experience in the pump, water technology, or industrial manufacturing sector
- Familiarity with Lean or continuous improvement methodologies
- Bachelor's degree in business administration, engineering, or a related field
Why you will love working here
We care! Day to day, you can look forward to:
- A working environment built around your needs, with flexible hours, home working opportunities and parental support.
- Annual bonuses, health insurance and a strong focus on well-being activities.
- Three days' additional paid leave for volunteering in your community.
- Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
