Head of Operations & Transformation

Overview

The Head of Operations & Transformation is accountable for enterprise execution, operating model design, and cross-functional alignment across Sales, Delivery, Finance, HR, and Technology. This role ensures that strategy is translated into clear execution and measurable outcomes, and that teams operate with strong discipline and accountability. The successful candidate will design and implement a scalable operating model that supports the company’s growth objectives. They will play a central role in aligning functions, resolving priorities, and ensuring consistent performance across the business. A key focus will be leading transformation initiatives—ensuring they are well-designed, effectively executed, and sustained over time. The role requires strong partnership with senior leadership to connect commercial, delivery, and financial priorities. Ultimately, this role ensures the organization operates as a cohesive, high-performing system capable of scaling sustainably.

 

Primary Location: Toronto, ON

Work Model: Hybrid

Employment Type: Permanent Full-Time

Vacancy Status: New

RESPONSIBILITIES

• Lead enterprise execution and operating cadence, translating strategy into clear plans, objectives, and tracking progress against growth targets
• Lead business model transformation initiatives, ensuring changes are effectively executed, sustained, scalable, and continuously improved
• Drive cross-functional alignment, resolving priorities, trade-offs, and execution risks across the business
• Partner with the CEO and Finance to drive financial performance, applying a strong understanding of P&L, forecasting, and margin levers to support decision‑making.
• Own the revenue and reporting architecture and governance, ensuring consistent data, metrics, and performance narrative
• Drive operational excellence and performance discipline by establishing and evolving an enterprise KPI framework, ensuring incentive structures are operationally sound, consistently applied, and reinforce a high-performance culture of accountability and execution
• Advise on enterprise workforce planning, aligning hiring strategy with growth targets, delivery capacity, and financial constraints
• Support leadership in driving revenue growth and client development, ensuring alignment with strategic priorities
• Identify and enable cross-practice collaboration opportunities to expand client value and account growth
• Enhance pipeline visibility, bid governance, and delivery readiness to support successful execution of new engagements
• Enforce deal governance and lifecycle discipline, improving win rates while managing commercial and delivery risks
• Operationalize strategic partner relationships, ensuring alliances and programs deliver measurable business impact
• Lead executive governance and communications, including leadership forums, business reviews, reporting materials, and cross-functional alignment

QUALIFICATIONS, SKILLS & EXPERIENCE

• Proven experience in operations leadership and transformation roles within a growth-oriented organization
• Demonstrated ability to translate strategy into execution, driving measurable outcomes across complex, cross-functional environments
• Strong understanding of P&L management, forecasting, and margin drivers, with the ability to apply financial insight to business decisions
• Experience designing and implementing operating models, reporting frameworks, and performance management systems
• Track record of designing and leading large-scale transformation initiatives, including organizational change, commercial model evolution, reporting frameworks, and performance management systems
• Deep experience working across Sales, Delivery, and Finance functions, with the ability to align priorities and resolve competing demands
• Strong capability in data-driven decision-making, including KPI development, performance tracking, and reporting discipline
• Experience with resource planning, utilization management, and capacity forecasting in a services or consulting environment
• Demonstrated ability to support revenue growth initiatives, including pipeline visibility, deal structuring, and cross-functional collaboration
• Excellent stakeholder management skills, with the ability to influence and align senior leaders without formal authority
• Strong communication skills, with experience leading executive-level governance, reporting, and presentations
• Highly organized and execution-focused, with a bias for action, accountability, and continuous improvement

ABOUT ADASTRA

Adastra is a global leader in AI and data-driven transformation, helping organizations lead with artificial intelligence—responsibly, strategically, and at scale. With over 25 years of experience, Adastra empowers enterprise clients to unlock business value through data innovation, operational excellence, and smart customer engagement.

 

Trusted by some of the world’s most prominent brands, Adastra delivers end-to-end solutions grounded in thoughtful strategy, robust governance, and deep technical expertise. From defining vision to ensuring execution, Adastra guides organizations through every stage of their AI, data and cloud journey—building future-ready capabilities and delivering measurable, lasting impact.

 

Adastra serves clients across key industries including financial services, automotive, manufacturing, technology, media and telecom (TMT), healthcare, retail, and professional services. The company employs more than 2,000 professionals across North America, Europe, and Asia.

 

WHAT WE OFFER

• Opportunity for advancement and career progression
• Competitive compensation package
• Comprehensive benefits plan
• Successful referral program
• The opportunity to work with one of Canada’s 50 Best Managed Companies
• Satisfaction of working for a reputable company 
• A flexible, dynamic, and diverse workplace

EQUAL OPPORTUNITY EMPLOYER

In our commitment to promote fair and equitable treatment of all employees and applicants, Adastra Corporation provides equal employment opportunities for all individuals regardless of age, sex, disability, race, ethnic origin, citizenship, creed, sexual orientation, marital status, or any other ground as described in the Ontario Human Rights Code.  In addition, accommodation will be provided during the hiring process. Adastra Corporation’s implementation and support of employment initiatives, encourage diversified labour force participation and equal access to opportunities based on merit and performance.

 

AI Usage - Our hiring process includes the use of AI-enabled tools to screen applications (e.g., keyword matching, qualification ranking). A human recruiter reviews all AI-generated shortlists to make informed hiring decisions.

There has been an increased instance of fraudulent job offers coming from people posing as Adastra HR employees. Please note that Adastra will never request fees as part of our recruiting process and any emails sent to you that are not from ‘@adastragrp.com’ or ‘@talent.icims.com’ are fraudulent. All employment offers are sent via DocuSign and if you receive an employment offer from a suspicious email and not via DocuSign, it is fraudulent.

 

Contact careers@adastragrp.com to inquire about jobs at Adastra, to report a suspicious request for money or personal information from external websites or suspicious employment offers.