The Head of Operations & Transformation is accountable for enterprise execution, operating model design, and cross-functional alignment across Sales, Delivery, Finance, HR, and Technology. This role ensures that strategy is translated into clear execution and measurable outcomes, and that teams operate with strong discipline and accountability. The successful candidate will design and implement a scalable operating model that supports the company’s growth objectives. They will play a central role in aligning functions, resolving priorities, and ensuring consistent performance across the business. A key focus will be leading transformation initiatives—ensuring they are well-designed, effectively executed, and sustained over time. The role requires strong partnership with senior leadership to connect commercial, delivery, and financial priorities. Ultimately, this role ensures the organization operates as a cohesive, high-performing system capable of scaling sustainably.
Primary Location: Toronto, ON
Work Model: Hybrid
Employment Type: Permanent Full-Time
Vacancy Status: New
RESPONSIBILITIES
QUALIFICATIONS, SKILLS & EXPERIENCE
ABOUT ADASTRA
Adastra is a global leader in AI and data-driven transformation, helping organizations lead with artificial intelligence—responsibly, strategically, and at scale. With over 25 years of experience, Adastra empowers enterprise clients to unlock business value through data innovation, operational excellence, and smart customer engagement.
Trusted by some of the world’s most prominent brands, Adastra delivers end-to-end solutions grounded in thoughtful strategy, robust governance, and deep technical expertise. From defining vision to ensuring execution, Adastra guides organizations through every stage of their AI, data and cloud journey—building future-ready capabilities and delivering measurable, lasting impact.
Adastra serves clients across key industries including financial services, automotive, manufacturing, technology, media and telecom (TMT), healthcare, retail, and professional services. The company employs more than 2,000 professionals across North America, Europe, and Asia.
WHAT WE OFFER
EQUAL OPPORTUNITY EMPLOYER
In our commitment to promote fair and equitable treatment of all employees and applicants, Adastra Corporation provides equal employment opportunities for all individuals regardless of age, sex, disability, race, ethnic origin, citizenship, creed, sexual orientation, marital status, or any other ground as described in the Ontario Human Rights Code. In addition, accommodation will be provided during the hiring process. Adastra Corporation’s implementation and support of employment initiatives, encourage diversified labour force participation and equal access to opportunities based on merit and performance.
AI Usage - Our hiring process includes the use of AI-enabled tools to screen applications (e.g., keyword matching, qualification ranking). A human recruiter reviews all AI-generated shortlists to make informed hiring decisions.
There has been an increased instance of fraudulent job offers coming from people posing as Adastra HR employees. Please note that Adastra will never request fees as part of our recruiting process and any emails sent to you that are not from ‘@adastragrp.com’ or ‘@talent.icims.com’ are fraudulent. All employment offers are sent via DocuSign and if you receive an employment offer from a suspicious email and not via DocuSign, it is fraudulent.
Contact careers@adastragrp.com to inquire about jobs at Adastra, to report a suspicious request for money or personal information from external websites or suspicious employment offers.