The Retail Bus Banking Group Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
Responsibilities:
- Manages a team of Small Business Bankers (typically 4-20 direct reports) within assigned territories. This includes hiring and ongoing performance management.
- Coaches, teaches and serves as role model for Area Directors, Branch Managers and Personal Bankers within the segment (and Retail partners in the expanded segment) on how to improve the customer experience, sales, service, processes and operations.
- Implements strategies and develops sales action plans to deliver revenue, profit and improve efficiencies for the division.
- Executes a disciplined sales management process through inspection and coaching of Area Directors, Branch Managers, Business Bankers and Personal Bankers to be highly effective at their jobs.
- Maintains consistent performance management routines in place to ensure Managers and Individual Performers are held accountable for both the "how" and the "what."
- Leads a major market and is an expert on the opportunities and challenges of the Small Business customer and trade area base for that market.
- Performs weekly visits to field focused on driving small business efforts within the Division to inspect and improve customer advocacy and customer satisfaction.
- Develops consistent management routines to drive results, share best practices, manage performance, set clear expectations, and keep team focused on business goals.
- Digests and assimilates vast communications across the Bank, delivering key messages and priorities with staff such as business strategy, customer offers, and marketing campaigns.
- Establishes and maintains key relationships and business contacts within the community and targeted industry segments to create opportunities for growth.
- Identifies and develops high potential employees in order to build Division bench strength or other opportunities within Citi.
- Ensures operational integrity and compliance with bank policies and procedures.
- Manages and controls risk, expenses and activities for Division. Meet Division targets and identify opportunities to improve.
- Effectively communicates with all partners across, up and down to optimize results.
- Drives the credit process and reviews and assists Area Directors with approval for credit appeals and exception pricing decisions. Ensures profitability targets are met.
- Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
- May be doing involved or responsible for diverse (cross-discipline) activities.
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- Bachelor’s degree in business (preferred) or equivalent work experience.
- 10+ years related business experience; 5 plus years of sales management experience; 5 plus years of business banking experience.
Education:
- Bachelors degree, potentially Masters degree
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Amib Deseable
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Job Family Group:
Commercial and Business Sales
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Job Family:
Retail Business/Citi Business
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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