The Product Perf Mngmt Sr Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities:
- Partners with more senior team members to deliver across product disciplines, assist in the ownership of the product(s) and monitoring drivers for performance and works on the ongoing performance and maintenance of a product or set of products, including client experience, pricing, risk and distribution
- Applies disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function
- Integrates industry knowledge and research within a defined area and requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business
- Evaluates variable issues that impact team performance
- Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources
- Assists in the implementation of performance improvement strategies, with a specific focus on cross-sell and integration, including the development of competitive analyses, market analyses, product development road maps, market plans, pricing strategies and product line extensions
- Assists sales and relationship managers in building skills needed to identify client needs, and proposes solutions in line with business objectives
- Participates in ongoing performance and maintenance of a product or set of products, including client experience, pricing, risk and distribution
- Prepares materials for the Product Approval Program and related processes
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 2-5 years relevant experience
- Demonstrated experience in Product Management and/or Product Development discipline
- Understanding of logistics or Industrial verticals experience with e-commerce solutions preferred
- Applies judgment to solutions based on sophisticated analytical thought comparing and selecting complex alternatives
- Uses quantitative or qualitative analysis to solve problems and develop new, innovative solutions
- Ability to apply ingenuity and creativity to problem analysis and resolution in complicated and/or novel situations
- Diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers
- Demonstrates confidence in delivering presentations to clients and senior managers
Education:
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
ESPECIFICACIONES DEL ROL DE Analista Sr. Gestión y Operación Programas de Lealtad
Resumen del puesto:
El Analista Sr. Será la persona responsable de asegurar la correcta ejecución operativa y administrativa de iniciativas y administración relacionadas con productos y programas de lealtad.
La posición requiere una persona altamente organizada, enfocada al detalle y con fuerte capacidad de ejecución y seguimiento, la cual es clave para asegurar la correcta ejecución operativa y administrativa de las iniciativas relacionadas con los productos y programas de lealtad, coordinando diferentes procesos internos end to end y garantizando el cumplimiento de controles, tiempos, y entregable dentro de un entorno corporativo
Responsabilidades
- Gestionar procesos de pago, facturación y seguimiento administrativo con proveedores internos y externos
- Dar seguimiento puntual a órdenes de compra, contratos y procesos de procurement
- Coordinar y monitorear los procesos y controles de Third party Management y cumplimiento interno
- Asegurar el cumplimiento de controles internos, políticas y procesos corporativos
- Garantizar los entregables, aprobaciones y documentación operativa
- Coordinar actividades entre distintas áreas para asegurar la correcta ejecución de las iniciativas
- Dar seguimiento continuo a pendientes operativos, riesgos, bloqueos, presentaciones y requerimientos en general
- Apoyar a la implementación de iniciativas relacionados con productos y programas de lealtad
- Coordinar seguimiento con stakeholders internos y proveedores externos
- Monitorear avances, tiemlines y cumplimiento de actividades clave
- Identificar oportunidades de mejora en procesos operativos y administrativos
- Mitigar y ejecutar las tareas necesarias para mitigar riesgos del negocio
- Ejecutar los controles necesarios de las relaciones de los proveedores de servicio
- Elaborar reportes
- Preparar materiales ejecutivos
- Gestionar proyectos especiales según se le sean asignados
Calificaciones
- Entre 3 y 5 años de experiencia relevante, de preferencia en bancas, áreas de producto, operativas administrativa o implementación de proyectos
- Experiencia sólida en procesos de pagos facturación, órdenes de compra
- Experiencia trabajando con controles internos y procesos operativos
- Alta capacidad de organización, seguimiento y atención al detalle
- Enfocada y estructurada, alto sentido de ownership
- Experiencia coordinando proveedores y procesos de Third Party Management
- Capacidad para manejar múltiples procesos y prioridades simultáneamente
- Coordinación de stakeholders
- Inglés intermedio – avanzado
- Preferentemente que tenga conocimiento de la logística para soluciones de comercio electrónico
- Aplica su criterio para soluciones
------------------------------------------------------
Job Family Group:
Product Management and Development
------------------------------------------------------
Job Family:
Product Performance Management
------------------------------------------------------
Time Type:
Full time
------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.
------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
