Division or Field Office:
Property & Material Damage Div
Department of Position:
Property Damage Dept
Work from:
Branch Office
Salary Range:
$44,936.00 - $71,781.00 *
salary range is for this level and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:
- Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
- Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
- Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
- 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
- Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
- Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Exercises independent discretion or judgment in telephonically handling property claims within designated level of authority.
- The successful candidate can work anywhere in the West region Claims Branch Office and will be eligible for ERIE's hybrid work schedule.
- Must be willing to obtain a KY Adjuster's License.
Duties and Responsibilities
- Contacts Policyholders regarding property claims within level of authority. Conducts investigations, interviews insureds and witnesses, inspects damage as needed and prepares estimates. Evaluates and makes recommendations regarding coverage of claims. Performs desk review of repair estimates as required.
- Handles property claims within designated authority. Sets and maintains adequate reserves. Obtains and reviews reports, statements, records and related materials as required. Evaluates information to determine coverage and total value of claim. Determines payments and issues checks or declines payment as required.
- Documents claim files and submits final report to file for closure.
- Identifies subrogation situations and initiates appropriate action.
- Interacts with Agents and district sales managers on matters of mutual concern.
- Develops and applies a working knowledge of estimating practices and procedures relating to the adjustment of property claims.
- Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation.
- Participates on Catastrophe Team when required.
The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.
Capabilities
- Values Diversity
- Nimble Learning
- Self-Development
- Collaborates
- Customer Focus
- Cultivates Innovation
- Instills Trust
- Optimizes Work Processes (IC)
- Job-Specific Knowledge
- Ensures Accountability
- Decision Quality
Qualifications
Minimum Educational and Experience Requirements
- High school diploma or GED required.
- Bachelor’s degree preferred.
Additional Experience
- Previous claims experience preferred.
- Position requires incumbents to provide support during periods of heavy volume.
- Willingness to pursue and complete Technical Learning Center Training required.
Designations and/or Licenses
- Appropriate license as required by state.
- Successful completion of AIC 33 and AIC 35 preferred.
- Valid driver’s license and good driving record preferred.
Physical Requirements
- Lifting/Moving 0-20 lbs; Occasional (<20%)
- Lifting/Moving 20-50 lbs; Occasional (<20%)
- Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
- Driving; Occasional (<20%)
- Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)
- Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
- Climbing/accessing heights; Rarely
