Workplace Experience Coordinator 12 month FTC

Company Description

12 Month FTC
Hours: Full time, 37.5 hours per week, Monday to Friday, 9:00am - 5:30pm
Location: 3 days in Farringdon, 1 day in Colindale, 1 day remote

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on...

We put people first. It’s all about you..

For this role, we’re looking for a proactive problem solver with a "never-run-out" attitude and a "Just-in-Time" mindset for inventory. You should have previously worked in Office Manager/Service Coordinator type roles, and have experience of serviced office environments. 

You should be someone who believes that, once a problem is fixed, it should stay fixed through better processes. As a people person, you’ll be the face of our Farringdon Hub, ensuring the environment is an asset that actively "earns the commute" for every colleague.

Minimum requirements 

• Proven experience in Office Manager or Service Coordinator roles, ideally within serviced office environments.
• A "Retail Eye" with an uncompromising attention to detail regarding cleanliness, lighting, and layout.
• Tech awareness, specifically with workplace management software (ticketing systems, desk booking apps).
• Maintenance literacy to troubleshoot basic office tech (AV/VC) and minor facilities issues.
• Safety qualifications as a First Aider and Fire Warden (or a willingness to be trained immediately).
• A Hospitality Mindset – experience in high-end retail, aviation, or premium hospitality is a big plus.

We work together. Your team and the people you will work with...

You’ll be the heartbeat of the Farringdon Hub, joining our Workplace and Property Division. This team interacts with every single person across the business, so you’ll enjoy a lot of diversity in your working day. You'll report into Facilities & People, working closely with our Facilities Manager and the Executive Leadership Team to maintain our flagship hub as a high-performance destination.

We deliver progress. What you’ll do and how you will make an impact.

You’ll blend high-touch hospitality with operational grit to ensure our team has everything they need to do their best work. In this role, you will:

• Master the "Arrival Experience", providing a "Gold Standard" orientation for new joiners and acting as a "concierge" for visitors and investors.
• Curate Visual Excellence, maintaining a "Show Home" aesthetic across workstations and premium coffee stations.
• Drive Facilities & Compliance, leading H&S standards and acting as the "boots on the ground" for vendor management.
• Optimise Digital Service: Use our ticketing platform to triage queries with a "one-touch" resolution mindset, while building a robust digital knowledge base for self-service navigation.
• Champion Culture: Provide the logistical muscle for high-impact events and Town Halls, proactively gathering feedback to constantly evolve the Hub experience.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits: 

• An industry benchmarked salary. We’ll share it during your first conversation.
• Annual discretionary performance based, annual bonus scheme.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Holiday trading
• Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Save as You Earn scheme.
• Family-friendly policies, designed to help you and your family thrive.
• Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and Our wellbeing app.
• Electric Car salary sacrifice scheme through Tusker
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences

Apply here!  

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Dale Lambert will be your point of contact throughout the recruitment process. 

Additional Information

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.