EVERSANA
Director, Meeting Services (must have pharma agency/congress/live meeting exp)
🇺🇸Chicago, Illinois, United States3 days ago
ExecutiveFull TimeEN
EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.
We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.
We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.
WHAT DOES A DIRECTOR, MEETING SERVICES DO?
The Director, Meeting Services is responsible for the management of team members under the supervision of the VP, Meeting Services. Responsible for achieving financial objectives by accurately forecasting hours for themself and team members assigned and pass-through costs on assigned projects. The Director is also responsible for leading a high volume of meetings and managing clients for logistics projects. This role is responsible for contributing and supervising strategically and tactically on assigned accounts, as appropriate for Meeting Services.
Being responsible for managing all program logistics, including but not limited to venue/site selection, contract negotiations, travel, food and beverage, meeting room sets, audio-visual and production, hotel rooming lists, ground transportation, and ancillary vendors (i.e., entertainment, activities, décor, photographer)
Being responsible for independent planning, organizing, and seamless execution of live and high-quality virtual event meetings with multimedia components. Including but not limited to:
Virtual platform configuration
Manage technology vendor
Schedule and execute rehearsals to ensure all parties are prepared for success
Attendee management and communication
Offer guidance to clients and attendees with confidence as to the best format and meeting timings.
Building and customizing registration websites and recruitment material templates with program-specific information and coordinating distribution to all attendees according to necessary timelines
Ensuring the highest standards of quality control of client materials and, as appropriate, developing best practices protocols for project teams to facilitate such quality control
Being responsible for the oversight and management of program recruitment and attendee management
Reviewing and approving meeting specifications from all perspectives such as attendees, vendors, etc., and offering recommendations to reduce costs
Ability to pull reports (Job usage, finance, or Cvent) for team members cross-functionally
Attending and participating in new project briefings and kick-off meetings and recommending the planner for the team.
Attending multiple internal meetings with client services, meeting services, and other key personnel to discuss project status, etc.
Working on-site and leading the logistics team at large meetings to coordinate meeting logistics/ activities with Client Services, venue, and vendors, and offering assistance to team members
Reviewing and reconciling final invoices and pass-through costs within mandated timelines
Tracking and preparing accurate attendee spend reports to comply with the Open Payment Guidelines
Negotiating the best available rates and contract terms with vendors for owned meetings such as hotel F&B, A/V, ground, etc.
Owning the budget (hours & OOP) on assigned meetings and advising the project team of the possible risks. Discussing with the client the challenges and recommendations for correction
Identifying operational change opportunities to improve program execution or increase efficiency and/or decrease costs and elevating and owning the potential plan to the management.
Building budgets for a requested meeting based on provided parameters
Participating in new business pitches which require Meeting Services either for Speaker Bureau or Live
Routinely assessing vendors for efficiencies and fit
As a people manager, being responsible for career development, training, and mentoring.
Direct report responsibility of forecasting hours and reporting of high/low risks to the VP
Reviewing department policies, procedures, and forms and working with the VP to stay proactive in updates
Supporting bi-weekly team meetings in conjunction with the VP in the assigned areas
Maintaining and/or exceeding minimum billable utilization percentages for the position level
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors
All other duties as assigned.
WHAT ARE WE LOOKING FOR?
Education: Bachelor’s degree or 12 years in a pharmaceutical hospitality role.
Experience and/or Training: Planning for live, virtual, or hybrid meetings; knowledge of hotel bookings and air travel
Licenses/Certificates: CMP (Certified Meeting Professional) preferred but not required
Technology/Equipment: Cvent or another similar registration platform, Excel
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.
