Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
This position will be located in: Richmond, VA
Application Deadline: until filled.
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.
Job Summary
The Branch Manager is responsible for daily oversight, administration, and management of all operations of a branch location. Provides leadership to the branch staff so successful levels of customer experience, sales, profitability, and inventories are attained.
Responsibilities
Essential Functions
- Plans, coordinates, and directs operational activities for the branch.
- Prepares and implements objectives and plans to support branch/company strategies, proposal coordination, key customer strategy planning, presentations, financial projections, cross market strategies, and other measurement tools.
- Coordinates the development of new supply chain solutions, systems, technology, methods, ideas, and procedures to improve sales, profits, efficiencies, automation, service, and quality within a specific market.
- Coordinates with various teams to streamline operations and meet challenges.
- Improves efficiency and scalability of branch layout, workflow, and equipment.
- Utilizes warehouse management systems.
- Provides feedback from the field on customer satisfaction regarding pricing, products, promotions, service, customer needs, and competition.
- Provides feedback on the performance of vendor programs/promotions within product lines and market areas and acts as a vendor alignment advisor.
- Makes customer calls and works to establish and maintain a high-level relationship with key customers or prospective accounts.
- Coordinates management contacts, stays abreast of market trends in our trade area and industry, and monitors competitive product and price situations.
- Participates in the coordination, analysis, and decision-making of customer needs, pricing, products, competition, and problem resolution.
- Provides leadership for local inventory committee, branch inventory levels/counts, and approves all inventory returns.
- Monitors the competitive factors affecting sales, profits, and market penetration and develops plans to counteract those factors and enhance Border States’ potential and prominence in the market.
- Responsible for the Profit and Loss statement for the area(s) managed.
- Provides continuous input to leadership on formulation of branch Fiscal Year budget and monitors adherence to FY budgetary objectives.
- Ensures efficient inventory management, including forecasting, purchasing, and stocking of electrical products to meet customer demand and minimize excess inventory.
- Develops and maintains business relationships with current and potential customers.
- Ensures all operations adhere to industry safety protocols and comply with OSHA, DOT, or other governmental agencies.
- Builds a culture that inspires excellence, trust, and dedication to an organization that care about its employee owners.
- Places high importance on talent development by growing others through coaching, feedback, and exposure.
- Actively recruits for all branch positions.
Non-essential Functions
- Provides support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions.
- Continuously looks for systems, methods, and ideas to improve the processes, functions, and performance of all branch areas.
- Responsible for the implementation of customer satisfaction surveys.
- Assists with planning and coordinating of the annual sales incentive programs.
- Coordinates distribution of sales reports to staff and provides continuous feedback regarding their sales performance.
- Assists with establishing sales budgets/goals.
- Conducts or assists with sales meetings and trade shows.
- Identifies sales, marketing, product, and application training needs and conducts the training.
- Coordinates with the Customer Financial Services staff to resolve key customer-billing problems and advise on changes in customer credit worthiness.
- Performs other duties as assigned by supervisor or designate.
Qualifications
- Minimum of a 4-year business or trade degree or equivalent experience required.
- 3 years of prior management experience including marketing, operations, or sales experience, preferred.
- Strong knowledge of distribution experience preferred.
- Ability to read, write, and speak in English required.
- Prefer strong working knowledge of PC for Windows, Microsoft Office, internet, email, and SAP software.
Skills and Abilities
- Ensures accountability.
- Strong business insight.
- Excellent interpersonal, written, and verbal communication and reading skills.
- Ability to effectively plan, align, and organize.
- Excellent customer service skills include being competent, accurate, responsive, and engaged.
Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%
- Lift from Waist:
- < than 10 lbs. - Occasionally
- 10 to 25 lbs. - Occasionally
- 26 to 50 lbs. - Occasionally
- 51 to 75 lbs. - Occasionally
- 75 to 100 lbs. - Not at all
- 100+ lbs. - Not at all
- Lift from Floor:
- < than 10 lbs. - Occasionally
- 10 to 25 lbs. - Occasionaly
- 26 to 50 lbs. - Occasionally
- 51 to 75 lbs. - Occasionally
- 75 to 100 lbs. - Not at all
- 100+ lbs. - Not at all
- Carried for Distance:
- < than 10 lbs. - Not at all
- 10 to 25 lbs. - Not at all
- 26 to 50 lbs. - Not at all
- 51 to 75 lbs. - Not at all
- 75 to 100 lbs. - Not at all
- 100+ lbs. - Not at all
Physical Activity
Frequency at which you would do the following in a typical day:
- Sitting (a continuous period of being seated) - Occasionally
- Standing (for sustained periods of time) - Frequently
- Walking (moving about on foot to accomplish tasks) - Continuously
- Bending/stooping (downward and forward) - Occasionally
- Crawling (moving about on hands and knees or hands and feet) - Not at all
- Climbing/Walking Stairs (ascending or descending) - Occasionally
- Reaching (extending arms in any direction) - Occasionally
- Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
- Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
- Balancing (maintaining body equilibrium to prevent falling) - Frequently
- Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Occasionally
- Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
- Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
- Grasping (Applying pressure to an object with the fingers and palm) - Frequently
- Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Occasionally
- Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
- Driving (the control and operation of a motor vehicle) - Occasionally
- Desk work (work usually performed at a desk) - Continuously
- Use of a computer - Continuously
- Use of a telephone - Frequently
- Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
- Exposure (to adverse weather & temperature conditions) - Frequently
- Travel (travel needed to perform job duties) - Occasionally
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
Our History
Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.
Values
As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.
Our Purpose
We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.
Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards
Border States employee-owners are competent, accurate, responsive, and engaged .
Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?
Border States has a competitive benefits package which includes but is not limited to:
Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.
Equal Opportunity For All
It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.
Drug Free/Smoke Free workplace
Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:
- Criminal background check (required for all positions)
- Motor Vehicle Record (MVR) check (required for positions involving driving)
- Drug testing
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
