Senior Frontend Developer - Contact Center

Department: Development & Engineering

Employment Type: Full Time

Location: Portugal

Description

**ALL CANDIDATES MUST BE LOCATED IN PORTUGAL**

We offer a hybrid working style, with an office in Coimbra and plans to open offices in Aveiro and Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork.

 About the Role Intermedia is looking for a Senior Frontend Developer to join our Contact Center product team, focused on building Agent and Supervisor experiences. 

In this role, you will help design and develop modern, high-quality frontend applications that power the day-to-day experience of contact center agents, supervisors and operational leaders. You will work on products and capabilities such as agent workspace, supervisor views, real-time operational experiences, monitoring, performance insights and workflow-driven UI experiences. 

This role is a strong fit for someone who is hands-on, product-minded, and comfortable working on complex frontend applications with real-time data, rich interaction models, and high usability expectations. You should be able to translate product and operational needs into scalable frontend architecture, drive implementation quality, and collaborate closely with product, design, and backend engineers. 

Key Responsibilities

• Design and develop high-quality frontend solutions that are scalable, maintainable, and aligned with company standards. 
• Build and evolve rich, responsive user experiences for Contact Center Agent and Supervisor products. 
• Implement complex UI flows that support real-time operational use cases, agent productivity, supervision, and decision-making. 
• Drive frontend architecture and engineering best practices across the team. 
• Optimize application performance, responsiveness, and usability, including scenarios with real-time updates and high data density. 
• Collaborate closely with Product, Design, and backend teams to define requirements, shape technical solutions, and deliver great user experiences. 
• Contribute to component reuse, design consistency, and frontend platform improvements. 
• Troubleshoot, debug, and improve existing applications and user experiences. 
• Review code, mentor other engineers, and help raise the overall engineering quality of the team. 
• Document technical decisions, implementation approaches, and relevant development practices.

Skills, Knowledge and Expertise

• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience. 
• 5+ years of experience in frontend software development, with strong experience building modern web applications. 
• Strong experience with modern frontend technologies and frameworks such as Angular or React, along with TypeScript/JavaScript, HTML, and CSS. 
• Strong understanding of frontend architecture, reusable component design, state management, and performance optimization. 
• Experience building complex product experiences, not only simple content-driven websites. 
• Experience building real-time applications using technologies and patterns such as WebSockets, Server-Sent Events, streaming APIs or event-driven UI architectures. 
• Ability to work effectively in cross-functional teams and contribute to technical design and product discussions. 
• Experience with frontend testing strategies and tools. 
• Strong communication and collaboration skills. 
• Good understanding of Agile development practices and frameworks such as Scrum or Kanban. 

  Bonus Skills 

• Experience building products for Contact Center, customer support, real-time operations, or similar workflow-heavy environments. 
• Experience with real-time UI patterns, operational dashboards, and high-frequency data refresh scenarios. 
• Familiarity with design systems and component libraries. 
• Experience with cloud environments such as Azure or AWS in globally distributed products. 
• Experience with accessibility standards (WCAG, keyboard navigation, assistive technologies). 
• Experience with frontend observability, monitoring and production diagnostic tools. 
• Familiarity with DevOps concepts, CI/CD pipelines, and frontend delivery practices. 
• Experience leading frontend initiatives from concept to delivery. 
• Experience mentoring engineers and contributing to engineering standards and best practices. 

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.