Description
Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers, truck and van accessories, carports, playhouses, chicken coops, and dog houses. We serve our residential, commercial, fleet, and government customers through our 150+ retail store locations in eighteen states, supported by our corporate offices (in Mount Airy, NC, and Cobden, IL), distribution centers, and strategically located manufacturing facilities.
Job Summary:
The Store Manager has the sales lot in Charlotte, NC with operations in the U.S. and has overall responsibility for driving revenue growth and overseeing the sales operations and ensures their assigned store location operates to company standards while driving sales and creating a great experience for customers. This position reports directly to the District Sales Manager and has up 12 direct reports.
Job Responsibilities:
- Completes store operational requirements.
- Achieves financial objectives by controlling expenses.
- Drives sales goals, monitors sales performance, and implements strategies to increase sales.
- Analyses sales data to identify opportunities for growth and increased profitability.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service needs.
- Provides excellent customer service, addresses customer inquiries and complaints, and ensures customer satisfaction.
- Manages store inventory, ensures adequate stock levels, and oversees the ordering and receiving of products and truck accessories.
- Protects employees and customers by providing a safe, clean, and well-organized store.
- Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Managerial Requirements:
- Leads and manages a team of retail employees.
- Provides training, performance feedback, and ensures a positive work environment.
- Schedules and assigns employees.
- Maintains store staff by recruiting, hiring, and training team members.
- Coaches, counsels, and disciplines team members when needed.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies (skills, knowledge, and abilities):
- Must PASS a background and a drug test.
- Proven experience in a similar role in the retail sector.
- Proven ability to meet sales targets.
- Strong leadership and team management abilities.
- Excellent negotiation, and customer service skills.
- Excellent communication and interpersonal skills.
- Proficient in using point of sales and inventory management software.
- Proficient in Microsoft Office Suite or related software, as well as CRM or other sales software preferred.
- Strong problem-solving skills and the ability to make quick decisions.
- Knowledge of the local market and customer preferences.
- Proven track record of managing multiple retail stores or a district.
- Experience with various social media platforms such as Facebook, etc.
- Strong understanding of retail operations, including sales, customer service, and merchandising.
- Excellent verbal and written communication skills.
- Ability to work beyond normal working hours, and on weekends as needed.
Education/Experience Requirements:
- Bachelor’s degree in business administration, marketing, other related field, or equivalent job experience is preferred.
- 3 years’ experience in a management role in sales, retail, vehicle accessories, or inventory management.
Travel:
This position may require periodic travel to customer sites within the United States.
What does Leonard Offer?
- Competitive salary compensation role.
- Competitive benefits package.
- 401K with a company match.
- Paid days off: holiday and vacation.
- Continuous training and growth opportunities to build your career with Leonard.
Physical Requirements:
- Ability to work in various weather conditions, such as extreme heat or cold, indoors and outdoors as needed.
- Ability to move easily around the store, including walking, bending, kneeling, and reaching.
- Ability to handle and manipulate objects, use a computer, operate a cash register and other equipment.
- Ability to stand for extended periods.
- Ability to type on a keyboard.
- Requires close vision for computer work and reviewing correspondence.
- Ability to remain in a stationary position.
- Ability to work under pressure.
- Ability to lift up to 50 pounds.
- Ability to hear and talk.
- Ability to work variable schedules, including weekends and holidays.
The Company is an Equal Opportunity Employer. It is the policy of the Company to administer employment based solely on an individual’s qualifications, ability, and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, political affiliation, marital status, or any other characteristic protected by federal, state or local law.
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