Human Resources Specialist | HR Reception

Overview

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsibilities

The Human Resources Specialist provides administrative services across all HR disciplines. This role is responsible for representing the Human Resources Department professionally by answering incoming calls and properly routing them while also greeting and assisting Team Members, applicants, and vendors. Additionally, this role provides assistance with a wide range of projects and coordination of activities that will require the ability to work with minimal supervision, while ensuring a high degree of accuracy and confidentiality to comply with applicable laws and policies. Secondary responsibilities will include back up support for Benefits, and other functional areas.

   Examples of Duties, includes but is not limited to the following:  

Demonstrate proficient telephone etiquette and excellent communication skills, ensuring that multiple lines are handled efficiently and messages are delivered in a timely manner.

Respond to all Team Member and applicant inquiries in a courteous and professional manner via telephone, email, and/or in person.

Provide administrative support to all areas of Human Resources and maintain a positive working relationship with all departments and team members. Apply all company policies, procedures, and practices on a daily basis.

Assist in the administration of updating Team Member records, data entry, and filing confidential documents.

Manage the Team Member badge identification system including issuing new name tags and Team Member badges as requested to include enrolling Team Members in biometric.

Maintains safe and clean reception area and proactively monitor inventory of items.

Perform other related duties and special projects as assigned. Practice sound discretion and escalate matters to management as necessary.

Assists with performing internal audits of HR disciplines.

Supports the Director of Human Resources Operations as needed with special projects.

Perform other duties as assigned to support and align daily work toward Company and HR goals.

Assists with annual Open Enrollment and coordinating wellness events.

Assist with Team Member parking inquiries.

Respond to general benefit inquiries.

Qualifications

• Excellent computer skills including MS Word, Excel, Power Point and Outlook; knowledge of HRIS, specifically Paycom, preferred.

• Outgoing personality, must possess excellent interpersonal, verbal, and written communication and the ability to respond to common inquiries in a fast-paced and high volume environment while maintaining confidentiality.

• Team-focused with an ability to multi-task and excel in a fast-paced and dynamic work environment.

• Solid written and oral communication skills. Additional language highly preferred.

• Ability to communicate effectively and establish and maintain effective working relationships with staff. 

• 1 - 3 years administrative experience, human resources/hotel preferred.

• Able to work independently. Focused on delivering results and providing superior customer service.
• High school education or equivalent.