Customer Service Representative

Job Overview

The Customer Service Representative (CSR) is a customer‑focused role dedicated to delivering dependable, high‑quality support for OEM and assigned customer accounts. This position serves as a key connection between customers and internal teams, ensuring orders are processed accurately, inquiries are handled promptly, and customers receive clear, proactive communication. The CSR plays an important role in creating a positive customer experience while supporting operational efficiency and strong, long‑term customer relationships through consistency, responsiveness, and attention to detail.

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A Day In The Life

• Provide day‑to‑day support for OEM and assigned customer accounts, with ownership of order execution activities
• Accurately enter, process, and manage customer orders from receipt through shipment
• Serve as a primary point of contact for customers regarding order status, lead times, pricing, and general inquiries
• Proactively communicate with customers regarding order updates, and potential issues
• Coordinate with Sales, Operations, and Engineering to support customer requirements
• Monitor open orders and follow up as needed to ensure on‑time delivery and completeness
• Support account growth by delivering consistent, responsive service and identifying opportunities to improve service effectiveness
• Assist with issue resolution related to order discrepancies, returns, or credits

 

What will help you thrive in this role?

• 5 years of related experience in sales, marketing, customer service, or account management preferred; equivalent combinations of education, training, and experience will be considered where the individual has demonstrated the skills required to perform the responsibilities of this role
• Proficiency with Microsoft Office tools, including Excel, Teams, and PowerPoint
• Strong attention to detail with a focus on accuracy, efficiency, and responsiveness
• Customer‑focused mindset with a proactive approach to service and follow‑up
• Ability to manage multiple tasks and priorities in a deadline‑driven environment
• Strong written and verbal communication skills
• Ability to work cross‑functionally and follow established processes
• Experience supporting OEM or B2B customer accounts preferred
• SAP experience preferred, including order entry and customer and pricing data management

Hubbell Incorporated

 

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

 

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

 

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

 

Hubbell Utility Solutions 

 

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

 

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

 

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.