Customer Service Associate (Counter and Warehouse)

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate teammates with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Wellness programs and Employee & Family Assistance Programs
• A healthy work-life balance
• Employee discounts

Interested in a career with EMCO Corporation? We’d love to hear from you!

Job Description

We’re looking for a Customer Service Associate to join our team in Okotoks, AB. In this role, you will be the face of our Profit Centre, supporting customers at the counter, over the phone, and through daily operations. You’ll play a key role in delivering exceptional service while contributing to order fulfillment, inventory organization, and overall PC success.

If you’re hands-on, organized, and enjoy working in an entrepreneurial, fast-paced, team-oriented environment, we’d love to hear from you.

• Assist customers at the counter with product inquiries, recommendations, and order processing
• Respond to customer inquiries via phone and email in a professional and timely manner
• Enter, pick, and stage customer orders accurately and efficiently
• Follow all Health and Safety rules and legislation while performing job functions
• Load and unload trucks, operate forklift and other material handling equipment
• Support receiving, organizing, and putting away incoming materials as required
• Maintain a clean, organized, and safe counter and warehouse environment
• Follow up on customer orders, backorders, and delivery timelines
• Process returns and warranty claims in accordance with company procedures
• Build strong relationships with customers and contribute to repeat business
• Assist with inventory counts and general PC operations
• Support teammates across all areas of the Profit Centre as needed
• Collaborate with team members to share best practices and support one another
• Adhere to company policies, procedures, and quality standards in all customer interactions
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

What We Are Looking for From You:

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of customer service experience in a professional setting and/or 1 year of warehouse experience
• Valid Class 5 driver's license with a clean driving record
• Outstanding customer service and verbal communication skills
• Able to develop comprehensive product knowledge
• Ability to learn to safely operate a forklift and any other material handling equipment
• Possess a high level of attention to detail and accurately process orders
• Able to learn and operate the applicable software system used to process orders
• Intermediate math skills

Preferred Skills:

• Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
• Experience working for a plumbing wholesaler
• Experience using M3 or similar
• Microsoft Office Suite (Word, Excel, and Outlook)

Additional Information

Salary Range : $40000 - $50000 plus benefits

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.