Global CES AI Evolution Lead

Position Snapshot 

Location: Lisbon/Braga (Portugal) 
Company: Nestlé Business Solutions (NBS) 
Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)
Languages: Fluent in English

 

About us 

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. 

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. 

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position. 

 

Position Summary 

Lead the evolution of CES self-service and AI solutions beyond the initial rollout, ensuring the Dalí / Agentforce solution continuously expands its capabilities, increases automation coverage, improves consumer satisfaction, and adapts to the needs of different categories and businesses (e.g., NDG, Purina, Nutrition). You will own the roadmap for new use cases, channels (including voice), and AI features/technologies, working cross-functionally with CES, IT, markets, and vendors to maximize value realization.

 

A day in the life of... 

 

• Roadmap development and prioritization of new AI use cases across categories and brands
• Expansion of channels and capabilities (e.g., voice, translations, observability, testing, analytics)
• Improvement of consumer satisfaction and AI effectiveness
• Customization of the solution to category and business-specific needs
• Continuous optimization based on live performance and feedback
• Alignment with IT/Product on a scalable enhancement backlog
• Promotion of AI feature and technology adoption across CES
• Monitoring and communication of evolution impact to leadership

  
What will make you successful

 

• University degree in Business, Engineering, IT, Digital Transformation, or a related field
• 3+ years of experience in automation, self-service, AI product evolution, or digital transformation
• Hands-on experience with AI/chatbot platforms (e.g., Agentforce, Salesforce, GenAI)
• Experience in defining and prioritizing new use cases, channels, or product capabilities
• Solid understanding of consumer engagement and contact center environments
• Strong data analysis and reporting skills (Excel, Power BI, dashboards)
• Experience in stakeholder management across business, IT, and markets
• Advanced English (written and spoken)

 

What we offer  

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:  

• Development of expertise in Nestlé’s Shared Solutions Business 

• Immersion in a culturally diverse team

• Local and international exposure 

• Flexible working environment 

• Engagement and wellbeing activities 

• Competitive salary and annual bonus according to your performance 

• Meal allowance card 

• Flex Benefits - at NBS you can choose what benefits are more suitable for you 

• Make part of the Nestlé Club and get discount in several partners 

• Free coffee (and good coffee) at the office 

• Shop with special discounts for employees 

• Company equipment according to professional needs 

• Medical support available at the office 

• E-learning courses and training program to get you where you aim to be 

• Career progression and possibilities for international career