SeniorFull TimeEN
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
We are hiring a IT Service Management Engineer (Focussing on CSI) role within our Global Capability Delivery (GCD) centre in Mauritius to accelerate the digitisation and improvement of technology services across the EMEA region. This role is designed for someone focused on how services evolve, not just how they are supported, using data, automation, and modern tooling to drive ongoing improvement.
The CSI Engineer will take ownership of identifying service inefficiencies, legacy dependencies, and manual processes across core application estates supporting the UKI, Channel Islands, and wider EMEA business. Working with platforms such as Paladign, Sylvan, TLM Aurora, and Bloomberg, the role will assess current service performance and redesign operating models to improve reliability, reduce operational exposure, and simplify support through smarter digital solutions.
A key element of the role is to lead the transition away from legacy approaches by embedding modern digital capabilities using SharePoint Online, Microsoft Power Apps, and Power Automate. This includes automating workflows, improving service visibility, and enabling scalable, self‑service solutions that enhance both user experience and operational control. All improvements will be delivered through a structured ITIL / ISO 20000 Continual Service Improvement framework, ensuring changes are measurable, sustainable, and aligned to business outcomes.
What you'll do
What we offer
Technical Skills
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
