Account Director

Company Description

The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About our Client Services Craft

• Our Client Services Craft ensures strong partnerships and seamless delivery across engagements.
• This craft connects strategy, execution, and relationships.
• Teams focus on alignment, clarity, and accountability.
• Their work drives successful outcomes for clients and internal teams.

Job Description

The Account Director provides senior leadership across key healthcare accounts in LATAM, with a focus on Brazil. This role acts as a strategic partner to clients and a trusted leader within Klick, owning account health across strategy, delivery, growth, relationships, and team development. The role works closely with senior clients, internal leadership, and cross-functional partners across Creative, Project Management, Science & Regulatory, Strategy, and Technology.

What You’ll Do

• Lead senior client relationships with director- and executive-level stakeholders, providing strategic guidance across healthcare communications programs.
• Develop integrated digital and omnichannel brand strategies with Creative, Strategy, Science & Regulatory, Project Management and Technology teams.
• Oversee account performance, including delivery quality, budgets, forecasts, resourcing, profitability, and client satisfaction.
• Guide launches and complex multi-channel programs, ensuring work aligns to regulatory requirements, Klick processes, and client business objectives.
• Mentor account team members, set clear expectations, and support an inclusive, people-first team culture in Brazil.

Qualifications

• Several years of client services experience in an advertising, marketing, or communications agency environment managing senior client relationships.
• Proven pharmaceutical or healthcare advertising experience, including regulated communications and healthcare marketing frameworks.
• Experience leading brand planning, strategic account management, launches, and complex digital or omnichannel programs.
• Demonstrated experience managing account performance, including scopes, budgets, forecasts, resourcing, profitability, and delivery outcomes.
• Fluency in Portuguese and English for client-facing communication, presentations, and cross-functional collaboration.

Desired:

• Comfort and enthusiasm for using AI as a regular part of how work gets done.
• Spanish language skills to support broader LATAM client collaboration.
• Experience growing accounts through new business opportunities, expanded scopes, or senior client partnership.
• Experience mentoring account team members and supporting team development in an agency environment.
• Strong understanding of healthcare marketing communications and regulatory considerations across Latin America.

Additional Information

This is a hybrid role based in São Paulo, Brazil, with two-three days per week in the office and occasional travel as required.

Our Commitment to Inclusion

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.