Senior HR Operations Analyst

Location Details: Belgrade, Serbia

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

Join our team

We are seeking a highly skilled and motivated Senior HR Operations Analyst to join our team. This role is responsible for delivering high-quality HR operational support across the full employee lifecycle, with a strong focus on benefits administration, compliance, and service delivery excellence. This position will primarily support Serbia, while also contributing to broader EMEA HR operations, as needed, ensuring consistency, compliance, and high service standards across the region.

In addition to executing core HR operations, this role is expected to operate with a higher level of autonomy, handle more complex employee scenarios, and actively contribute to process improvements and operational efficiency. The ideal candidate will possess a solid understanding of Serbian labor laws, local HR practices, and HR systems, along with the ability to adapt to broader EMEA requirements, and will serve as a trusted resource for employees and internal partners.

What you'll get to do...

• Administer Serbia-based benefits programs and support broader EMEA benefits and employee data changes in HRIS, ensuring accuracy and compliance.
• Resolve Tier 1 and complex employee inquiries, acting as an escalation point and ensuring timely, high-quality support across Serbia and other EMEA populations as assigned.
• Ensure compliance with Serbian labor laws and applicable EMEA statutory requirements, supporting audits and maintaining audit-ready documentation.
• Manage HR cases through the ticketing system, maintaining accurate records and driving resolution within SLAs across supported regions.
• Analyze case trends and service data to identify root causes and improve HR service delivery across Serbia and EMEA.
• Execute end-to-end employee lifecycle processes (onboarding, changes, offboarding) accurately and compliantly across Serbia and additional EMEA countries, as needed.
• Partner cross-functionally (Payroll, Legal, HRBPs, vendors) to resolve issues and maintain data integrity across Serbia and regional processes.
• Identify and implement process improvements, including automation and standardization opportunities, with a focus on scalability across EMEA.
• Maintain and update SOPs and documentation to ensure consistency, accuracy, and alignment with Serbia and EMEA practices.

Your experience should include...

• 2+ years of experience in HR operations or a related role, supporting Serbia and/or the broader EMEA region, with strong knowledge of Serbian labor law, HR compliance, and local practices.
• Proven experience handling complex HR cases and partnering with cross-functional team members, applying sound judgment, discretion, and confidentiality.
• Hands-on experience with HR systems and tools, including HRIS and ticketing platforms (Workday and ServiceNow preferred), along with proficiency in Microsoft Office.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and drive continuous process improvement.
• Excellent communication, interpersonal, and organizational skills, with the ability to manage sensitive situations professionally and prioritize effectively in a fast-paced environment.

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.