Overview
The Global Workplace Services Sr. Analyst serves as the onsite Executive Support Technician based in Plano, TX, providing high-touch technical support to senior executives and leadership teams. This role requires a strong combination of advanced technical expertise, executive-level customer service, and business acumen.
The ideal candidate must be able to operate with urgency, professionalism, and discretion while balancing business priorities with IT standards and processes. This individual will support critical technologies, resolve complex technical issues quickly and efficiently, and ensure a seamless executive user experience.
Success in this role requires the ability to effectively navigate PepsiCo’s business and technology environments, build strong relationships with executive stakeholders, and deliver white-glove support in a fast-paced corporate setting.
Responsibilities
- Ensure proactive IT assistance for the most critical executives within PepsiCo.
- Execute testing and implementation of all new technology utilized by Executives and their Admins
- Serve as customer advocate and engage other IT teams managing and/or escalating issues through resolution.
- Establish trust with customer base and maintain confidentiality.
- Executive Support technician responsible for ensuring pretesting and meeting support of all web conferencing software used by Executives.
- Guide users through IT processes, applications, and end-user tools.
- 15% travel for meeting services support offsite supporting executive user base and meeting services with IT support.
Compensation and Benefits:
- The expected compensation range for this position is between $80,200 - $134,250.
- Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
- Bonus based on performance and eligibility target payout is 8% of annual salary paid out annually.
- Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
- In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.
Qualifications
- Minimum 5+ years IT support experience at a company of similar size and complexity as PepsiCo.
- Minimum 2+ years supporting Executives.
Mandatory 'Technical' Skills
- Highly proficient with complete Microsoft tools suite
- Deep knowledge of configuring and supporting iOS mobile devices
- Strong IT troubleshooting skills
- Advanced understanding of laptop/desktop hardware support
- Solid technical skills with an overall understanding of networks and end user productivity tools to effectively understanding of network infrastructure to proficiently assist with troubleshooting.
- College Degree or Technical certifications preferred.
Mandatory 'Non-Technical' Skills
- Highly motivated individual who is organizationally savvy and possesses a strong executive presence.
- Ability to coordinate and direct activities across multiple teams.
- Strong team/project management abilities.
- A strong leader with experience bringing others along.
- Provide leadership presence among all levels within the organization.
- Excellent communication both written and verbal including technical writing experience.
- Ability to work well in a fast-paced environment, effectively multitask, and make quick & confident decisions.
- Be empowered to make quick decisions.
- Effectively work directly with all levels of associates handling all IT Operational requirements.
- Must be Org Savvy and possess executive presence.
- Be empowered to make quick and confident decisions.
- Lead and influence both business and IT teams with no reporting lines.
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Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity / Age If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy. Please view our Pay Transparency Statement.
