Area(s) of responsibility
Skills: ServiceNow Developer (ITSM/ ITOM/ HRSD/ App engine)
Experience: 2-5 years
Location: Gurgaon(Manesar)
Key Responsibilities
- Design, develop, and implement ServiceNow solutions across ITSM, ITOM, HRSD, App Engine, or other modules as per business needs.
- Customize ServiceNow applications, workflows, forms, business rules, client scripts, UI policies, and integrations.
- Collaborate with business analysts, architects, and stakeholders to understand requirements and deliver solutions.
- Develop and configure ServiceNow applications using JavaScript, Glide API, Flow Designer, and IntegrationHub.
- Integrate ServiceNow with external systems via REST, SOAP, APIs, and MID Server.
- Maintain platform stability, performance, and upgrades including patch management and version upgrades.
- Create and maintain technical documentation, including solution designs and user guides.
- Follow ServiceNow best practices and ensure security and compliance standards are met.
- Troubleshoot issues, perform root cause analysis, and provide ongoing support.
Required Skills & Experience
- Hands-on experience as a ServiceNow Developer (minimum 2+ years).
- Strong knowledge of ServiceNow core platform features and capabilities.
- Expertise in ServiceNow scripting (JavaScript, Glide, Jelly, AngularJS preferred).
- Experience in at least one or more modules: ITSM, ITOM,HRSD, App Engine
- Knowledge of integrations (REST/SOAP APIs, web services, LDAP, SSO, etc.).
- Familiarity with ServiceNow Studio, Update Sets, Flow Designer, Service Portal development.
- Experience with platform upgrades, performance tuning, and troubleshooting.
- Good understanding of ITIL/ITSM processes.
- Strong communication and problem-solving skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- One or more advanced certifications (CIS–ITSM, CIS–HRSD, CIS–Discovery, etc.).
- Experience with Agile/Scrum methodology.
- Exposure to ServiceNow App Engine / custom application development.
Soft Skills
- Strong analytical and logical thinking.
- Ability to work independently and in teams.
- Proactive in identifying opportunities for process improvement.
- Excellent communication and interpersonal skills.
