Job Title: Operations & HR Manager
Location: Remote
Job Type: Full-time
At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers.
Description:
We are seeking an experienced HR and Operations Specialist with a strong background in employee lifecycle management, payroll administration, scheduling, and performance tracking in fast-paced remote environments. This role is essential in supporting daily HR operations, maintaining accurate employee records, and ensuring efficient and well-organized operational processes across the team.
Key Responsibilities:
- Manage end-to-end employee lifecycle processes, including onboarding and offboarding for both onsite and remote employees (via Deel), from offer stage through termination.
- Process payroll in Gusto, including timesheet review, payroll adjustments, data validation, and ensuring payment accuracy.
- Monitor employee attendance, productivity, and performance metrics.
- Create, maintain, and adjust monthly work schedules using internal scheduling systems.
- Coordinate daily communication with store managers, remote employees, and operational teams across multiple locations.
- Administer company policies and internal procedures, including PTO/sick leave tracking, attendance compliance, and handbook updates.
- Prepare and manage employee documentation, including notices, disciplinary actions, policy updates, operational announcements, and employment-related records.
- Support workforce planning and scheduling coverage to ensure operational continuity and proper staffing levels.
- Maintain accurate and confidential employee records and support daily HR and operational processes in a fast-paced environment.
- Coordinate with external platforms and vendors, including Deel and Gusto, regarding payroll, contractor management, and employee support matters.
- Assist leadership with operational reporting, workforce analytics, turnover tracking, and employee data management.
Requirements
- English C1-C2 (fluent verbal and written)
- Availability to work within the EST time zone.
- At least 3 years of experience in Operations/HR roles.
- Excellent communication and interpersonal skills.
- Ability to conduct thorough research and identify potential candidates from various sources.
- Strong organizational skills and the ability to handle multiple tasks simultaneously.
- Experience in moderating communication channels and organizing team-building activities.
- Competitive salary from $1000-$1500 per month.
