Description: Director of Employee Experience
Work Where You Play. Grow Your Career in One of the Best Places on Earth.
Nestled in the heart of the Okanagan, just 45 minutes from Kelowna, Big White Ski Resort is a vibrant four-season mountain community. Enjoy world-class skiing, snowboarding, biking, hiking, and mountain recreation — plus the lakes, wineries, and culture of nearby Kelowna.
The Opportunity
Big White is seeking a motivated human resources professional to lead our people culture. This position is responsible for all aspects of human resources including policy development & management, employee guidance, and management of our employee-housing program.
Responsibilities
- Manage human resources functions for Permanent employees (125 people) and Seasonal employees (additional 875 people)
- Advise Departmental Managers on HR matters, offering guidance on communications and techniques
- Receive employees seeking advice, with an open door policy
- ESA and Payroll advice in partnership with Payroll
- Mediate issues and conversations between peers and between superiors/subordinates
- Supervise Seasonal HR Assistant and Receptionist
- Development and management of human resources policy library
- Manage all aspects of 600-bed Staff Accommodation operations
- Supervise Staff Accom Coordinator and Maintenance Manager
- Maintenance of properties
- Manage arrivals, bed-assignment, and departure schedules
- Coordinate rent payments with Accounting
- Other duties
- Manage HR component of data systems (UKG)
- Development of top-level training programs for all departments
- Assist managers in departmental-specific training programs
- Presentations during Seasonal New Hire training
- Participation in Employee Engagement Committee
- Organize and host employee recognition events
- Manage foreign work permit programs
- Participation with industry organizations (CWSAA, Go2HR)
Qualifications
- CPHR or equivalent
- Valid Driver’s License
- Physically able to access properties in winter environment, lift medium-weight boxes and equipment
- Experience with HR systems (UKG/Kronos) would be an asset
- Excellent and empathetic communications skills
Why Work at Big White
- Competitive wages & comprehensive benefits (extended health & dental)
- Family Ski and Biking pass privileges
- Training Opportunities to advance in a growing, innovative company
- Retirement Pension Plan
Position Details
- This is a fulltime position located at Big White Ski Resort with the opportunity for occasional remote work
- We have a busy workload during the winter season and a reduced schedule during the sunny Okanagan summers
- Reports to Vice President and Board of Directors
- Salary range is $85,000 to $115,000
- Closing Date: Open until filled, with ideal commencement in late 2025 or early 2026
