Teen Staff - Front Desk

POSITION
Teen Staff (Redwood City)

OUR MISSION
To empower the youth in our community with equitable access to social, academic, and career opportunities to thrive

OUR VISION
All youth grow up to lead fulfilling lives fueled by their passions, talents, and a love of learning

OUR CORE VALUES
Curiosity, Respect, Ownership, Ganas, Unity, Equity

ORGANIZATION OVERVIEW
Boys & Girls Clubs of the Peninsula (BGCP) proudly stands as the largest expanded learning provider in San Mateo County, dedicated to empowering 6,700 TK-College students across 30 sites from East Palo Alto to Daly City. We believe that talent is equally distributed across Silicon Valley, but opportunity is not, so we are committed to ensuring that socio-economically disadvantaged students have equitable access to the opportunities that will help them thrive in school and beyond. Students benefit from high-quality academic programs, captivating enrichment activities, and access to critical mental health services. With support from our staff, Board, and broader Team BGCP community, we strive to make our community a great place for all kids to grow up.

POSITION OVERVIEW
Teen Staff are expected to establish a positive relationship with club members. Staff are to help youth develop problem-solving skills and support youth to overcome obstacles that interfere with academic success. As a staff member of BGCP, you are expected to communicate and disperse information about upcoming events and activities to members and the public. Staff will keep track of programs, membership data for reports, and complete other administrative tasks as assigned by Clubhouse Leader/Staff. 

This role is located at Redwood City Clubhouse in Redwood City, CA and will report to the assigned Department Leader. 

ROLES & RESPONSIBILITIES

• Guide memorable tour for donors, families, large groups and any visitors. 
• Maintain cleanliness of the clubhouse.
• Perform additional relevant duties as assigned
• Greet, monitor, and track all members and visitors on site, including parents and volunteers
• Manage student sign-in and sign-out process
• Answer all phone calls and return messages in a timely manner
• Create greeting banners and ensure accuracy of update information on entrance TV monitor
• Create a positive work atmosphere and foster teamwork and constructive exchange of ideas with peers
• Undertake other duties as assigned
• Ensure tidiness of front desk working area

Enrollment, Attendance, & Data Management

• Enter all attendance and intake enrollment data in Salesforce, BGCP’s database

Student, Parent, & Outside Partner Relationships

• Build positive relationships with students in the program
• Assist with facilitating orientations for brand new members and families
• Communicate with students and families regarding enrollment and attendance issues
• Greet and welcome parents into the program on a daily basis
• Communicate and disperse information about upcoming events and activities to members, families, and the public. Ensure that all information posted and dispersed is up-to-date and accurate.
• Maintain positive relationships with all staff, students, volunteers, outside partners, as well as all visitors.

QUALIFICATIONS

• A minimum GPA of 2.5 for the duration of the academic year. while employed with BGCP 
• Spanish fluency is required
• Basic computer skills
• Maturity and strong communication skills
• Positive attitude, team player, strong customer service orientation
• Attend all professional development classes 
• Attend all Teen Staff training 
• Work no more than the hours outlined on your work permit. If put on probation, teen staff are only allowed to work a max of 5 hours a week until they reach a GPA of 2.0 
• Punctuality 
• Professionalism 
• Positive 
• Responsible 
• Energetic 
• Strong written/verbal communication-skills

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
The usual and customary methods of performing the job’s functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing; and some stooping, kneeling, bending at the waist, reaching overhead, crouching, squatting, and/or crawling. The role also requires significant fine finger dexterity and near vision acuity. The position may occasionally involve lifting or carrying objects up to 25 pounds. Generally, the job requires approximately 20% sitting and 80% walking or standing. The work environment noise level is typically moderate but may occasionally be louder. All requirements are subject to reasonable accommodations.

LOCATION

Redwood City Clubhouse - Redwood City, CA

WORK SCHEDULE

Monday – Friday, working no more than the hours outlined on your work permit. 

COMPENSATION

• Employment Status: Part Time-Non Exempt
• Pay Range: $18.65 per hour
• Sick Time: Part-time employees accrue sick time at a rate of 1 hour for every 20 hours worked, and may use up to 40 hours per year
• Contributing to a thriving community for youth growth: Beyond measure

As part of the hiring process, BGCP requires candidates to complete a Checkr background check.

Disclaimer: The above declarations are not intended to be an “all-inclusive” list of all duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

BGCP is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We provide equal employment opportunities for all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ethnicity, age, disability, genetic information, medical condition, marital status, military or veteran status, or any other characteristic or combination of characteristics protected under applicable law. BGCP is dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively encourage candidates from all backgrounds to apply for positions within our organization.