Channel Account Manager, New England

As a Regional Channel Manager, you will drive pipeline growth and revenue through strategic partnerships with Technology Service Distributors (TSDs) across the Northeast region. You’ll play a critical role in expanding Talkdesk’s partner ecosystem by building strong relationships, executing joint go-to-market strategies, and accelerating partner-led opportunities.

Key Responsibilities

• Drive partner-sourced revenue by developing and executing strategic engagement plans with key TSDs and their advisor networks
• Own and grow relationships with high-impact TSD partners, focusing on those with the greatest revenue and strategic potential
• Identify, recruit, and onboard new platform and TSD partners, defining clear business cases and growth strategies
• Structure, negotiate, and execute partnership agreements that deliver mutual value and scalable growth
• Translate Talkdesk’s vision, product roadmap, and GTM strategy into compelling narratives for partners and their advisors
• Collaborate cross-functionally with Sales, Marketing, Product, and Customer Success to:
  • Identify high-value opportunities
  • Build partner enablement programs
• Develop scalable co-selling motions
• Create and deliver impactful presentations, demos, and enablement content to drive partner activation and retention
• Advocate for partners internally, ensuring alignment and successful execution of joint initiatives
• Represent Talkdesk externally at industry events, conferences, and partner forums

Requirements

• 4+ years of experience in channel or partner sales, preferably within SaaS or cloud ecosystems
• Must live in the territory (Massachusetts, Connecticut, Rhode Island, Vermont, New Hampshire, Maine) - relocation is not available. 
• Direct experience working with Technology Service Distributors (TSDs) and advisor models
• Proven track record of building joint business plans, negotiating agreements, and driving partner-sourced pipeline and revenue
• Strong executive communication and presentation skills
• Highly organized, proactive self-starter with a strong sense of ownership
• Strategic thinker with a creative, problem-solving mindset
• Comfortable operating in a fast-paced, high-growth environment
• BA/BS required; MBA preferred
• Willingness to travel as needed

Pay Range (OTE Pay):   $200-225k OTE 

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/09/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.