Overview
The Assistant Store Manager is a key member of the Store Management Team. They support the company’s culture while helping lead the overall store operations, including opening and closing, assisting customers, and supervising the team. They stay actively involved in sales, coach and train associates and drive performance to meet goals for sales, labor and customer experience. They ensure the store is clean, organized, and operating according to company policies and standards. They promote a safe, secure environment while managing schedules, handling issues and leading company initiatives.
Duties and Responsibilities
- Support the “Cavender’s Culture” and drive our Mission, Vision, and Values.
- Maintain active role in personal selling, meeting or exceeding sales per hour goals.
- Be able to perform the tasks of and train all other associate positions in the store (Cashier, Sales Associate, Key Carrier, Receiver, Stocker, etc.).
- Act as Manager on Duty as assigned.
- Assist in the day-to-day management of the retail store and the supervision of store associates to deliver Best of the WEST customer service and drive sales.
- Open and close store as directed.
- Address customer complaints.
- Handle returns and exchanges.
- Handle associate assignments and concerns.
- Assist in the effort to increase sales, maintain profit, and reduce controllable expenses using key metrics.
- Serve as a product expert and lead the training of store associates, coaching them on sales techniques, product knowledge and company expectations (ADS, UPTs, etc.).
- Contribute to a safe and secure store environment and report any safety/security accidents or incidents to the Store Manager or District Manager promptly and ensures proper records are kept and maintained.
- Understand and execute all company policies and procedures, ensuring compliance.
- Actively participate in Loss Prevention measures in the store.
- Lead and support team members to deliver Best of the WEST customer service to drive sales, keep the store well-stocked, organized and running smoothly.
- Keeps the store looking clean and well-presented, both inside and outside by following visual standards, and making sure associates look neat and professional by setting clear expectations with associates.
- Impacts store performance and contribute to achieving goals for sales, payroll, and customer experience through effective use of systems, reports and processes.
- Controls store labor through effective scheduling, planning and expectations as well as monitoring and correcting timecard exceptions and missed punches for store associates; approves final payroll bi-weekly.
- Handle and escalate customer issues or personnel matters within the store in partnership with the Store Manager, Human Resources, Regional Vice President, etc.
- Leads company initiatives with the store associates.
- Any other duties as assigned.
Qualifications and Requirements
- Proven ability to sell product and manage a retail department. Ability to manage store shifts effectively.
- Proven ability to drive results, develop talent, excel in customer service and exercise sound decision making and judgement.
- Ability to comprehend basic instructions, interpret documents and apply abstract principles to a wide range of complex tasks.
- Associate must be able to read English.
- Associate must be able to understand English.
- Associate must be able to stay alert and productive during work hours assigned.
Cavender’s is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law.
Cavender’s will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361 – 2555 or visit your nearest Cavender’s store.
