Customer Account Advisor, Documents Verification - Temporary Contract

Company Description

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

A Customer Account Advisor within Customer Verification who will play a key part in the verification process of our global customer base. 

We are looking for bright, inquisitive and enthusiastic individuals to join our team.  

The ideal candidate will play a key role in reviewing customer registration details and verifying documents in line with Company processes. 

The position is offered on a full time basis and will require a flexible approach to working hours; working any five days from seven, including weekends, evenings and bank holidays.  

The position is to work on site in Bogotá. 

Qualifications

• Experience working in back office, banking or a contact centre is desirable. 
• Intermediate English skills.
• Analytical Skills.
• Excellent attention to detail. 
• Ability to learn new tasks. 
• Enthusiastic, proactive, team player and problem solver. 
• Ability to work to high standards when under pressure. 
• Ability to prioritise tasks. 
• Effective communicator at all levels.

Additional Information

• Verifying identification documents provided by our customers. 
• Reviewing customers registration details. 
• Using internal and external sources to verify our customers. 
• Assisting other departments with verification queries. 
• Ensuring compliance with our Company verification processes. 

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.