Junior VIP Account Manager

Company Description

At bet365, we're one of the world's leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

As a Junior VIP Account Manager, you will support the account management team, ensuring VIP players experience exceptional service, whilst following best practice in customer retention and recruitment.

You will be responsible for supporting the account management team in retaining players, by delivering strategies to increase our VIP portfolio's numbers, value and longevity.

Your initial focus will be on helping to implement the VIP strategy and develop a customer development program to convert high value prospects into VIP. This will be accomplished with a focus on regulatory compliance, strong customer service, and retention for a select customer base.

The salary range for this role is $58,000 - $65,000 annually.

Qualifications

• Proven experience in a similar role in the iGaming industry.
• Excellent English communication skills, both written and verbal. Additional languages are advantageous.
• Strong collaborator with strong attention to detail.
• Analytical and data driven mind-set.
• Experience in customer facing role across Sports and Casino.
• Awareness of the industry and the risks involved.
• Knowledge of cost visibility and budget monitoring.

Additional Information

• Leading the strategy of a customer development program to provide high value customers with an exceptional experience.
• Providing support in building customer profiles for prospective, new and existing VIP customers.
• Efficiently executing the VIP program that combines customer service, retention and promotional management.
• Providing operational support for marketing campaign execution.
• Working with Account Managers to reduce customer friction.
• Ensuring Responsible Gaming controls are understood, implemented, audited and part of the department culture.
• Partnering with Account Managers to spot customer behavior patterns, build and execute tactical campaigns aimed at driving customer engagement.
• Supporting VIP Account Managers in cultivating lasting relationships with VIP customers including the planning and execution of events and hospitality.
• Preparing regular reports on high value customer performance, including key metrics such as revenue, retention rates and future value.
• Revising and formulating the department’s policies and procedures, ensuring implementation.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.