Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.Empowering contact centre stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people who've worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us. Ready to redefine possibilities? Join us!
Responsibilities:
Spearhead the development of innovative web strategies to create products focused on Customer / Partner Onboarding and Operations.
Manage and enhance versatile JavaScript libraries that support diverse browser environments.
Build reliable, scalable and performant user experiences using modern tools like React, TypeScript, Web Bundles, Firebase and Webpack.
Help define a scalable front-end architecture, advise other teams internally and also encourage best practices.
Get problem statements from designers and product managers, break projects into substantial tasks, and deliver the project with metrics and data with fellow engineers.
Innovate, build, and invent on the behalf of our customers. Plan, execute and maintain entire products/features which millions of customers will experience.
Drive best practices in engineering excellence & Operational excellence.
Work in an agile environment to deliver a high-quality Product.
End-to-end responsibility for integral piece or application
Requirements:
Qualification: B.E/B.Tech/M.E/M.Tech from tier 1 Engineering institutes.
Minimum 3+ years of experience in front-end development with expertise in React.js.
Minimum 2 years of experience in service-orientated architecture.
Experience with Chart.js or other visualisation libraries (e.g. D3.js, Recharts) to build interactive data-driven components.
Experience in Redux and Webpack and should be comfortable with ES6 syntax.
Must Have in-depth knowledge of JavaScript and DOM.
Ability to build a feature from scratch & drive it to completion
Knowledge of common security vulnerabilities in web applications.
Strong understanding of HTML and CSS.
Solid understanding of CSS frameworks like SCSS, SASS, and LESS.
Demonstrate design, UX sensibility, and attention to detail.
Experience with the development of enterprise-level B2B software.
Able to learn large-scale, complex systems quickly.
Experience with unit and integration testing.
Experience architecting web analytics, conversion analytics, and A/B testing systems.
Lead technical discussions, perform code reviews, and mentor junior engineers in the team.
Experience working with RESTful APIs and integrating frontend with backend systems
Familiarity with performance optimisation techniques for large data sets and visualisations.
