With over 59 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. The Department Lead contributes to the success of Sur La Table by coordinating department workflow, monitoring department production, and training all associates in the proper procedures in the picking, packing, and shipping functions. The Department Lead reports to either a Distribution Supervisor or Operations Manager.
Job Duties and Responsibilities
Monitor flow of daily workload, assuring all duties are properly assigned and completed, making daily adjustments when necessary.
Train employees to department standards.
Perform all required procedures and documentation in a safe and efficient manner to maintain the highest quality finished product to our customers
Accountable for meeting quality and productivity standards
Will routinely work in cross functional roles to assist in meeting daily productivity goals
General housekeeping, maintenance and organization of work area
Record time worked, accurately and according to SLT policy
Consistently follows all Sur La Table policies and standard operating procedures (SOPs)
Additional responsibilities as assigned
Essential Functions
Ability to communicate verbally and work cooperatively with employees, customers, and vendors
Ability to use the computer and other office equipment to accomplish work tasks
Ability to adapt to change and work in a fast-paced warehouse environment
Ability to stand and/or walk for extended periods of time
Ability to read, count and write to accurately complete all documentation
Able to work overtime and weekends as business dictates
Ability to regularly lift and/or move merchandise weighing up to 35 lbs; occasionally up to 50 lbs
Ability to grab, reach, push, pull, bend, stoop, kneel, twist, and crouch in order to retrieve and/or replenish merchandise
Ability to ascend and descend stairs in order to retrieve and/or move merchandise
Ability to learn and operate general warehouse equipment (RF, Pallet Jack)
Ability to perform duties in an environment that is not climate controlled and will be exposed to dust, odors and noise
Experience and Required Qualifications
Prior experience in a leadership role preferred
Experience with warehouse management systems and hand-held devices
Basic PC knowledge
Strong attention to detail, accuracy, and problem-solving skills
Basic math calculations for selecting, counting, and checking work
Must be at least 18 years old
Focus on the Customer: You inspire and delight your customers.
Be Genuine: Your communication style is respectful, effective and sincere.
Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.
Take Ownership: You are committed, responsible and provide solutions.
Achieve Results: You meet and exceed goals and expectations.
This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to WACandidates@cscshared.com. It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.
