This position is responsible for providing exceptional breakfast, lunch, and dinner service to hotel guests, whether in the lounge setting or through in-room dining. The server ensures a positive and efficient dining experience, maintaining high standards of service and professionalism.
Responsibilities
- Lounge Service:
- Greet and seat guests in the lounge area.
- Take food and beverage orders accurately.
- Serve beverages, including alcoholic drinks, and food items.
- Maintain a clean and organized lounge environment.
- Process payments and handle cash transactions.
- Provide knowledgeable recommendations on menu items.
- In-Room Dining:
- Take in-room dining orders over the phone or through online systems, ensuring accuracy and clarity.
- Prepare and assemble in-room dining trays and carts, ensuring all items are present and presented attractively.
- Deliver in-room dining orders to guest rooms promptly and courteously, setting up tables and explaining menu items.
- Retrieve in-room dining trays and carts from guest rooms in a timely manner.
- Ensure accurate billing and processing of in-room dining orders.
- Maintain cleanliness and organization of in-room dining areas.
- General Responsibilities:
- Maintain a thorough knowledge of menu items, ingredients, and preparation methods.
- Adhere to all food safety and sanitation guidelines.
- Communicate effectively with the kitchen team and other hotel departments.
- Provide exceptional customer service, anticipating guest needs and exceeding expectations.
- Follow all hotel policies and procedures.
Qualifications
- Previous experience in food and beverage service, preferably in a hotel setting.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of food and beverage service standards and procedures.
- Ability to use POS systems and handle cash and credit card transactions.
- Food Handlers and SmartServe certification.
- Professional appearance and demeanour.
- Ability to lift and carry heavy trays and push carts.
- Ability to work independently and as part of a team.
- Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
Join our team and be part of an exciting hospitality journey! If you meet the above requirements and are eager to contribute your talents to our team, please submit your application including your resume detailing your relevant experience. We look forward to hearing from you.
Nobu Hotel Toronto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
