SeniorFull TimeEN
About Ketch
Ketch is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance—while enabling privacy-safe data activation across devices, systems, and third-party applications. Global brands rely on Ketch to support GDPR, CCPA/CPRA, and modern data governance initiatives.
Job Description:
A Senior Solutions Engineer is the frontline subject matter expert with prospective customers and partners. You gain a deep understanding of customer requirements and design the appropriate solution to meet their needs. You will help frame and quantify the value of the Ketch solution, differentiate our platform, tell our value story through standard and custom technical demonstrations, manage enterprise Proofs of Value, and work with the Sales team to ultimately close business. You will be a critical link between sales, product management, engineering, and professional services teams (including partners) while successfully operating with a high degree of autonomy.
You must thrive in a fast-paced, often ambiguous, environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and going deep with experienced technical audiences. You bring a passion for continuous learning (both technical and regulatory) and the ability to work independently.
Focus: Supporting the deal lifecycle, value engineering, and stakeholder management.
Drive the solution sales cycle: Collaborate closely with Account Executives owning the solution components of the deal, moving opportunities from discovery to closed/won. Own the technical solution responses to RFPs, RFIs, and Security Questionnaires.
Articulate value & vision: Confidently present the Ketch platform and vision to diverse audiences, from C-level executives to security engineers and legal counsel, tailoring the narrative to frame and quantify value for each stakeholder.
Deliver compelling demonstrations: Lead high-impact product demonstrations, whiteboarding sessions, and Q&A forums that clearly visualize how Ketch solves complex data permissioning challenges.
Focus: Solution architecture, hands-on demo build, prototyping, and validation.
Architect customer solutions: Translate customer business challenges into robust technical designs. Produce detailed solution architecture diagrams that highlight data flows, front-end integrations, backend system integrations, and solution sequencing. Produce assets that describe how users will interact with and benefit from the solution.
Rapid demo builds and prototyping (Front-end): Independently build front-end visionary demos using tools like Webflow, JavaScript, and HTML to visualize the user experience in the customer context.
Integration (Back-end): Prototype back-end integrations with customer internal systems using REST APIs and your understanding of JSON to demonstrate interoperability.
Validate technical fit: When appropriate, design and lead technical workshops and Proof of Value (POV) engagements to validate the solution against specific customer use cases and success criteria.
Scope implementation: Assess the prospect’s delivery capabilities and determine the necessity for Ketch Professional Services or partner involvement, ensuring a seamless transition from sales to deployment.
Customer Success: Own the handover of the solution to the Customer Experience (and when appropriate, the partner) team.
Focus: Industry knowledge, technology expertise, market strategy, and product feedback.
Serve as a Privacy SME: Maintain deep immersion in the evolving data privacy landscape, including global laws (GDPR, CCPA, etc.), regulatory requirements, and enforcement actions.
Mastery of the data ecosystem: Leverage strong familiarity with large-scale database technology (e.g. Snowflake, Databricks, BigQuery) and cloud technologies (AWS, GCP) to advise on data governance and integration best practices.
Mastery of the advertising ecosystem: Maintain an up-to-date understanding of the advertising technology landscape and the impact of privacy on data collection and activation.
Competitive strategy: Maintain an up-to-date understanding of competitive technologies, equipping the sales team with the knowledge to position Ketch effectively in the market.
Cross-functional collaboration: Act as the "voice of the customer" by collaborating with Product Management and Engineering to influence the roadmap, while working with Marketing to develop cross-functional solution guides and technical assets.
Professional Experience:
10-15 years working experience.
5+ years of experience in a Solution Engineering, Sales Engineering, or Technical Consulting role, preferably within an Enterprise SaaS environment.
Proven track record of supporting complex sales cycles and co-selling with Account Executives to close 6-figure+ deals.
Experience working in the Data Privacy, Data Governance, Security, or AdTech/MarTech sectors is highly preferred.
Technical Skills:
Front-End Prototyping: Practical working knowledge of HTML, CSS, and JavaScript. Experience with low-code design tools (e.g. Webflow) to build visual mockups and interactive prototypes is essential.
API & Integration fluency: Understanding of RESTful APIs, JSON payloads, and webhooks. Ability to use tools like Postman to test endpoints.
Data Ecosystems: Strong familiarity with modern data platforms (Snowflake, Databricks, BigQuery). You do not need to be a database admin, but you must be comfortable navigating a database schema and performing data updates to tables.
Architecture & Diagramming: Ability to create clear, professional solution diagrams (using tools like Lucidchart) that explain data flows to both technical and non-technical audiences.
Web architecture: You must understand and be able to explain how a web browser works at a technical level.
Core Sales & Soft Skills:
Presentation Mastery: Exceptional verbal and written communication skills. You must be comfortable whiteboarding a solution on the fly and pivoting a conversation from a high-level executive summary to a deep-dive technical debate.
Discovery & Consulting: Strong "detective" skill. The ability to ask second and third-level questions to uncover the root cause of a prospect's pain, implication and need (e.g., MEDDPICC/Value Engineering). Be deeply curious and follow the thread.
Self-Starter Mentality: A demonstrated ability to work independently in a fast-paced environment, learning new technologies and regulations rapidly without hand-holding or seeking permission. Do it now.
Nice-to-Haves:
Privacy Certification: CIPP/E, CIPP/US, or CIPM certifications from the IAPP.
AdTech/MarTech Knowledge: Familiarity with how data moves through marketing ecosystems (CDPs, DMPs, DSPs)
Other:
Must be able to work legally in the United States
Location:
Preference is to have the role work in the US Eastern or Central time zone(s). This is a remote role.
