Operations Analyst

About PayJoy   PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.   This role

The Operations Analyst is responsible for coordinating and executing card logistics and operations to guarantee card business growth and operational scalability.

Key Responsabilities:

Manage all aspects of card logistics, including placing card printing orders and stock management to guarantee cards availability at all times.

Working hand in hand with logistics vendors to ensure timely delivery of cards while adhering to delivery goals and quality standards.

Create and improve operational processes to ensure CC ops readiness by scalable processes and agile resolution of issues on the card delivery process.

Settle and pay logistics and card manufacturing invoices issued by our vendors.

Ensure bug resolution and product improvements needed related to the product are properly requested (written communications with Product team, add tickets in Jira in English) and implemented.

Perform customer research as needed working along with our Branding and UX team.

Drive post-mortem reports and share visibility with stakeholders.

Manage tester's devices inventory.

Qualifications:

• Bachelor's degree in Economics, Management, Finance or a related field.

• 2+ years of relevant experience working in Operations, Logistics, Customer service, or Project Management creating and improving operational processes

• Outstanding organization, detailed oriented, problem-solving orientation, analytical and structured communication skills.

• Strong technology skills (Google Suite or Office, especially Excel, etc.).

• Ability to analytical thinking, interpret and use data to guide strategic and operational decisions.

Benefits:

• Health and life insurance for the employee and immediate family members.

• Permanent contract (Indefinite term).

• 20 days of vacation.

• $2,000 USD annual benefit for co-working travel.

• $2,000 USD annual benefit for professional development.

• Funding for phone, headphones, home office equipment, and wellness benefits.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   PayJoy Principles   Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening