The AI-powered OS for beauty, wellness and self-care About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Role overviewGiven our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business.Reporting directly to the Account Management Team Lead, South East Asia, you will be accountable for building relationships and driving monetisation of the Fresha platform. The role is focused on growing an existing portfolio of customers - it is not required to hunt or acquire new businesses. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact.
Commercial Growth
Engagement - Accountable for meeting key performance indicators on monetisation and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform.
Sales Cycle - Proactively introduce, educate and convert Partners on to Fresha’s payments solution.
Market Trends - Optimise listing content and availability competitiveness on the marketplace to maximise conversions.
Relationship Building
Partnering - Have a pool of Partner accounts serving as a dedicated advisor for all your Partners assisting them on their journey to product adoption.
Advisor - Advising Partners on suitable product selection based on their needs and specifications.
Business Partnering - Ensure a strong Partner Experience through building relationships by attending video meetings with your pool of Partners and effectively communicating the Fresha features and benefits.
Relationships - Build key internal relationships with our Sales and Onboarding teams to ensure smooth transition and handover of Partners through the Partner journey.
Collaboration - Collaborate with our Product teams to provide important product feedback to help enhance future releases.
Persuasion - Use consultative sales techniques to understand customer needs and requirements and have the ability to upsell and cross-sell the Fresha Platform.
What we are looking for
Experience - 3+ Years experience in effectively delivering commercial outcomes from a previous Account Management role
Adaptability - Shown to be commercially motivated with an ability to adapt and achieve targets
Analytics - Proven experience in using and analysing data and reporting effectively to improve commercial outcomes
Curiosity - Naturally proactive and inquisitive, with a desire to consistently learn and improve
Teleprospecting - Previous experience in an outbound call environment or a related sales position preferred
Communication - Excellent and proven written, verbal and presentation skills
Innovative - Creative thinking and problem-solving mindset
Relationship Building - You are a true hunter and relationship builder
Team Player - Happy to roll sleeves up and assist the team when required
Initiative - Ability to self-starter with a proactive approach
Added Bonus
Bi-lingual - Fluency or conversational in English, and Thai
Beauty & Wellness - Experience within the beauty and wellness industry
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Interview Process
Screen Call - Video-call with APAC Talent Partner (30 mins)
Skills & Experience - Video-call interview with AM Team Lead & Head of Account Management SEA (45 mins)
Presentation -Business Case Video interview with AM Team Lead & Head of Account Management SEA (60 mins)
We aim to complete the entire interview process and deliver feedback within 2 weeks.
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe
Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
