Director of Product Management, New Ventures

Toast is dedicated to building the platform that helps restaurants and local businesses thrive - empowering them to adapt, take control, and focus on what they do best: growing the businesses they love. Because our technology is purpose-built for their needs, customers trust us to deliver today while investing in the innovations that will power their future.

Toast is building out a New Ventures team with the goal of researching, developing, and eventually scaling a new generation of products and business lines that can have a substantial impact on Toast’s long-term growth. In this unique role, the New Ventures Lead will own a key initiative and be a key driver of long-term strategic decision making and innovation at the highest levels of the company. The ideal candidate knows both how to lead teams to build new technology businesses from scratch, and how to drive cross-functional alignment on innovation across large organizations.

About the Role

• Responsible for sourcing, developing, and scaling a new business line that can have a substantial impact on Toast’s long-term growth
• Perform market research and competitive analysis.
• Become the owner of your product, taking responsibility for the creation of product specs, business analysis for prioritization, product performance metrics and product roadmaps.
• Recruit highly talented intrapreneurs to the New Ventures program and mentor them to build new products and businesses
• Define OKRs with the team while tracking progress against them regularly, and communicate plans and progress to cross-functional partners.
• Accountable for entire strategy, operation, and financial performance of the product line
• Develop, execute, and - when necessary -  adjust  3 - 5 year business plan for New Ventures product line, and own ongoing P&L
• Through competitive intelligence and customer insights, stay abreast  of the market and identify new business opportunities and translate them into new revenue streams
• Anticipate market trends and developments to create product vision, lead project prioritization and establish go-to-market approach to successfully achieve sales targets
• Articulate biggest value creation levers through ROI analysis and advocate for investment to accelerate growth
• Manage, measure and report on the required quality, scope, budget and outcomes of New Ventures projects to the appropriate stakeholders
• Build, lead, inspire and engage a high-performing entrepreneurial team focused on driving results

What you'll need to thrive (Requirements)

• 10+ years of GM, product management, and/or operations  management experience.
• Experience in a start-up environment and/or a rapidly growing tech organization
• Previous responsibilities as head of a business unit in terms of P&L, significant budget, etc.
• Familiarity with AI-enabled or automation-driven product experiences
• Experience defining or working with engineering productivity platforms (e.g., CI/CD, feature flags, experimentation frameworks such as Harness)
• Experience with modern delivery systems influence on product iteration speed, reliability, and user outcomes
• A hands-on mentality and willingness to remove obstacles for team members, while also creating connective tissue with centralized functions
• Track record of proven leadership and accountability, meeting or exceeding objectives, while taking products from inception to launch
• Ability to define product vision and roadmap with confidence in feasibility, time, cost and impact
• Ability to effectively forecast revenue targets 
• Experience collaborating with internal/external stakeholders and investors
• Strong attention to detail with ability to manage expectations at both an Executive and cross-functional level
• Exceptional people skills and demonstrated experience building rapport and driving consensus
• Successful past growing and fostering an inclusive culture of high-performing teams
• Ability to deal with ambiguity in fast-paced environment

Special Sauce* (Nonessential Skills / Nice to Haves)

• MBA preferred
• Prior co-founder or early-stage experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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