SeniorFull TimeEN
Render's singular focus is best summarised by our purpose; continuously innovate and evolve technology to build networks better and connect communities.
Render's geospatial network construction platform enables telecommunication network operators and construction teams to digitize the construction workflow and cut the time and cost of large-scale fiber deployment.
With greater than $60B in annual US network infrastructure investment forecast to continue for the next decade, the need for technology-enabled efficiency and construction innovation is acute.
Render's market-leading platform is experiencing rapid adoption, and in partnership with new majority partners IFM Investors, Render is perfectly positioned to build on existing momentum and realize significant incremental growth.
Our partnership with IFM Investors further empowers us to fast-track Render’s next wave of product innovation for our customers and the evolving global telecommunications industry, and we are looking for exceptional talent to join us on the journey.
Our team all have a genuine passion for innovation and technology's role in enabling global communities to thrive. Beyond our work, our values shape everything that we do at Render and we can not overstate how central these statements are to our culture:
The successful candidate will have a passion for delivering world class customer experiences (CX) with adaptive and creative solutions to UI/UX design problems by staying up to date with best practices and emerging trends in user experience design and user interface technology. Because Render focuses on the use of geospatial technology in utility infrastructure workflows, this role must have deep experience delivering software solutions with a map-based spatial user interface on the desktop and in the field.
This role is highly customer-facing which includes continuous user research to gather insights into customer needs, behaviors, and pain points through surveys, interviews, and usability testing to inform design decisions. It is also a highly collaborative role, working closely with cross-functional teams at Render including product management, customer delivery, and pre-sales to ensure a cohesive and seamless customer experience. Across these responsibilities, the ideal allocation of time in this role is likely to be 50% of time researching and designing strategic user experiences across the combined platform, 30% of time on customer research and market research to build a competitive and seamless Render user experience, including component library, site map streamlining, and design architecture, etc., and 20% as the company resource for quick input or low fidelity wireframes for product enhancements.Own the user experience design requirements for the entire Render platform across web, mobile, and BI interfaces.
Develop and conceptualize a comprehensive UI/UX design strategy for the Render platform.
Produce high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
Conduct user research by gathering insights into customer needs, behaviors, and pain points through surveys, interviews, and usability testing.
Develop detailed customer journey maps to visualize the end-to-end customer experience and identify opportunities for improvement.
Craft intuitive and visually appealing user interfaces that enhance the customer experience across all application touchpoints.
Analyze customer data and feedback to identify trends and inform design decisions.
Work closely with product managers, developers, marketing teams, and other stakeholders to ensure a cohesive and aligned customer experience.
Develop prototypes and conduct user testing to gather feedback and iterate on designs.
Monitor and evaluate the customer experience continuously, implementing improvements based on user feedback and evolving needs.
Bachelor’s degree in Design, Human-Computer Interaction, or a related field.
6+ years of experience in customer experience design, user experience design, or a similar role.
Strong portfolio showcasing experience in user research, journey mapping, and interaction design for both web and mobile platforms.
Specific experience in the design of digital mapping solutions
Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, and prototyping tools.
Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.
Strong multi-tasking and time-management skills, with the ability to prioritize tasks.
Excellent communication and collaboration skills, with the ability to work in a virtual and distributed work environment.
Strong analytical skills and attention to detail.
A team player who can work independently as well.
Ability to work in a fast-paced, agile environment.
‘Reimagining connection’
At Render, we’re ‘reimagining connection’ and enabling both our customers, and the communities they exist to serve, to reach their full potential. We do this by building world-class technology that improves: deployment speed, connectivity quality, and economic outcomes for some of society's most vulnerable families and communities.
Engagement is important to us at Render. We strive to ensure our people remain connected in thoughtful ways:
Flexible working: We treat our employees as adults. They understand the importance of coming together to collaborate, innovate, and perform and we understand the importance of providing the flexibility to work remotely, connect virtually, and at different times
Professional development: In addition to having goal-oriented check-ins to ensure potential is realized and performance maximized, our culture focuses on supportive and robust development. Learning opportunities including: tech talks and guest speaker sessions are hosted regularly, and individual employees have supported and customized training and development plans
Collaborative culture: We know big ideas can come from anyone. So, we encourage and empower everybody to share their ideas and expertise to feel valued and to make a positive impact
Technology investment: We work with leading technology platforms and enablement tools to support your success
Wellbeing focus: All people perform better when they’re firing on all cylinders; health and wellness benefits are essential. Render supports all employees' wellbeing via our Employee Assistance Program (EAP) and we encourage people to be themselves by creating an inclusive workplace
Employee Benefits: We offer one additional day per year as Floating Leave and competitive paid parental leave with 12 weeks of paid leave for Primary Caregivers and two weeks of paid leave for Secondary Caregivers. As a US-based employee you are eligible to partake in our health insurance plan with United Healthcare.
At Render we celebrate diversity and promote equal employment opportunities in the workplace. Our open, transparent, and inclusive team culture provides a license for every individual to turn ideas into impact. We look for many different skills and abilities, as well as how you can enhance Render and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you!
