$75,900 – $125KFull TimeEN
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
The Student Conduct Office (SCO) Supervisor is responsible for leading the Student Conduct Officer team in managing the student referral lifecycle. This role involves managing daily team operations, including hiring, training, and motivating, and calibrating Student Conduct Officers, as well as providing regular coaching and performance feedback. Ensures continuous improvement by identifying and implementing process enhancements in coordination with the Student Conduct Manager, fostering a positive work environment, and supporting escalated student issues to maintain a consistent, fair, and developmental process for students. Focuses on operational effectiveness, continuous improvement, and the alignment of student outcomes across the department.
Responsibilities
Oversee daily activities of Student Conduct Officers, ensuring effective workflow and productivity. Assist the manager with day-to-day operations, including managing processing queues, setting priorities, balancing each Student Conduct Officer's caseload, delegating responsibilities, and supporting strategic planning and departmental objectives.
Provide daily guidance and communication to team members to ensure relevant and effective student outcomes.
Continuously evaluate processes and suggest improvements for an enhanced student experience throughout the lifecycle of the investigation and adjudication process.
Regularly deliver statistical feedback and coaching on individual Student Conduct Officer performance, promoting skill development and goal achievement.
Ensure team members have adequate training and resources to perform their roles effectively, and update/create training resources and opportunities, as needed.
Write and conduct performance reviews to support skill improvement and career growth.
Address and resolve employee relations issues, promoting a positive work environment.
Ensure compliance with organizational policies and procedures, including operational standards, quality benchmarks, and service delivery.
Recognize and reward high performance while addressing disciplinary or performance issues per company policy.
Prepare and communicate warnings when necessary, and administer corrective actions aligned with organizational standards.
Lead or participate in special projects and ongoing initiatives aimed at process improvement and efficiency.
Develop and implement reward, recognition, and staff development programs to foster motivation and team morale.
Performs other duties as assigned.
This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.
Qualifications
Knowledge, Skills, and Abilities
Outstanding verbal and written communication skills
Strong interpersonal and organizational skills
Ability to work independently, analyze problems, and make decisions with multiple factors and considerations
Demonstrated management knowledge to lead, such as work scheduling, prioritizing, and coaching
Ability to work with multiple individuals in various roles on teams
Ability to anticipate how potential obstacles may impact their team and respond accordingly
Understanding of change enablement processes
Ability to routinely manage multiple issues simultaneously in a high-pressure environment
Ability to diligently follow standards and best practices for many different technology areas
Ability to conduct, interpret, and discuss data analysis
Presentations using Technology Systems & Tools
Salesforce reporting (SRM)
Creative Problem Solving
Microsoft Office Suite, Outlook, Microsoft SharePoint
Education
Bachelor’s degree in a related field.
Experience
Three years of work experience in student affairs or student conduct.
Preferred Qualifications
Master’s degree.
Prior supervisory or leadership experience.
Prior experience working in a Student Conduct system.
Prior leadership experience
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
