Customer Service Claims Associate - Dutch speaker

Customer Service Claims Associate – Dutch Speaker

Location: Amsterdam, 1105 BE

Overview of the Position

As a member of our European Claims team, your main responsibility will be to assess and resolve insurance claims. We are seeking candidates with an excellent command of the Dutch language, strong listening skills, and the ability to communicate effectively with customers.

We are proud to partner with one of the largest telecom brands in the Netherlands. In this role, you will support customers by assisting with claims related to lost, stolen, or damaged mobile phones and other devices.

What Makes Us Different?

• You will receive extensive training to fully prepare you for your role.

• Flexibility – we support hybrid working, and you can work from the office, from home, or a combination of both depending on your schedule.

• We provide a home working allowance, as well as a travel allowance if you commute to the office.

• Part-time work is possible and negotiable.

• We believe that work-life balance is important – that’s why we offer 28 days of vacation plus public holidays. You can also accrue additional days if you have no sick leave or absences over the course of a year.

• Employee wellbeing is important to us – we provide a monthly allowance (€45 net per month), as well as an Employee Assistance Programme offering support on topics such as health, family, and financial matters.

• Many additional benefits, including a premium-free pension, bonus schemes, premium-free WIA insurance, a monthly holiday allowance, career development opportunities, and more. We also provide a €50 net allowance on your birthday.

• Access to Udemy for learning and development opportunities.

• Salary: €2,450 gross per month.

Key Responsibilities

• Assess and resolve insurance claims

• Provide administrative support via email

Requirements

• Fluent in Dutch at an advanced level

• Excellent verbal, written, and listening skills

• Basic computer skills, including data entry, website navigation, and use of standard software

Working Conditions

• Standard office environment

#LI-Hybrid
#AssurantProudHK

This job posting is part of our ongoing efforts to build a strong talent network for current and future opportunities. We invite you to apply, and qualified candidates will be contacted as roles become available.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.  

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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