Red Hat
Technical Account Manager - Platform, Ansible - (Remote, France)
🇫🇷FranceRemote available3 days ago
MidFull TimeEN
About the Job:
Red Hat's Technical Services team is looking for an experienced, enterprise-level engineer to join us as Technical Account Manager (TAM) in France.
In this role, you'll work with a small set of key customers to provide hands-on technical and architectural guidance for the Red Hat Ansible Automation Platform and RHEL related topics.
At Red Hat, customer support includes far more than just “break-fix” solutions. Customers get industry-leading resources that enable their technical environments to run efficiently, so they can focus on growing their businesses.
Technical account management is a premium offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. You will forge relationships with your customers, develop a deep technical understanding of their Red Hat implementation, share technical best practices and act as point of contact for any major incidents, managing the customer’s expectations and communications through resolution of such incidents. You will tailor support for each customer's environment, facilitate collaboration with their other vendors and advocate on their behalf. At the same time, you'll work closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues. The ideal TAM is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently.
What You Will Do:
Support enterprise customers implementing Red Hat Ansible and Platforms related products.
Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
Provide strategic advice and guidance on current and future Red Hat products and solutions
Manage customer cases, maintaining clear and concise documentation
Collaborate with engineering, R&D, product management, and technical support teams
Create and maintain technical documentation for issue resolution and knowledge sharing
Manage and grow customer relationships through attentive, relationship-based support
Visit customer sites as needed and ensure exceptional service experience
Experience in a technical support, software development or engineering, or quality assurance organization
Extensive technical knowledge of Red Hat Ansible Automated Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc; broad knowledge of automation practices and principles
Experience with Enterprise Linux environments
Experience with configuration management, application deployment, and infrastructure orchestration technologies
Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
Ability to convey complex information to customers clearly and concisely
Ability to manage multiple issues and projects
Software engineering background; experience with RPM-based Linux technologies
Ability to collaborate effectively in an English speaking environment
Existing or previous security clearance or a willingness to undertake clearance procedures.
The following is a plus:
Bachelor's degree in a technology-related discipline is preferred
Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative is preferred
Experience working in Virtualization environments preferred
Experience with container technologies such as Docker, Podman, and Kubernetes preferred
Experience deploying applications in cloud environments and developing containerized applications a plus
Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred
Familiarity with source code management tools like Git or Apache Subversion (SVN) a plus
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About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
