Operations Specialist, Investment Counsel Services (ICS)

The Opportunity

Join Manulife Private Wealth (MPW) to support operations for our investment counselling business serving high‑net‑worth clients. In this fast‑paced, collaborative environment, you will help ensure accurate portfolio administration, seamless trade execution and reconciliation, and responsive counsellor and client support. You will also play a key role in meeting Total Cost Reporting (TCR) requirements, strengthening MPW Operations integrations, and supporting critical reporting cycles.

Responsibilities

Total Cost Reporting (TCR)

• Execute reconciliation processes
• Conduct UAT testing
• Prepare suspicious activity reporting
• Gather Bloomberg and related data
• Perform pre‑statement data cleanup
• Integrate TCR into day‑to‑day Ops workflows and update documentation for new and existing procedures
• Troubleshoot issues and coordinate resolutions
• Manage the annual mailing from preparation through final distribution

Portfolio Administration

• Set up and manage new and existing high‑net‑worth client accounts
• Maintain client data for billing, statements, and tax reporting
• Prepare client statements and ad‑hoc reports
• Generate management fees and invoice sub‑advisory fees
• Facilitate credit/debit/internal transfers with custodian; manage cash and FX
• Support annual tax reporting and cross‑training across departments
• Stay current on regulatory obligations; contribute to regulatory/process improvement initiatives

Portfolio Maintenance, Trade Execution, Reconciliation & Settlement

• Perform daily cash and securities reconciliation; resolve trade discrepancies
• Set up equity and fixed income securities in the wealth management system
• Proactively manage failed trades; review corporate actions for accuracy
• Propose trades to align with IPS
• Execute trade orders on mutual funds and securities
• Investigate and resolve issues with custodial and trading counterparts

Service & Support

• Provide ongoing administration and ad‑hoc support to Investment Counsellors
• Prepare performance reconciliation
• Complete monthly client fee collection
• Assist team members and management as needed
• Prepare periodic internal financial reporting
• Triage operational issues; troubleshoot and coordinate cross‑functional resolution
• Support day‑to‑day integration with broader Operations processes for scalable, compliant delivery

Qualifications

• Post‑secondary education and/or 2–3 years of experience in financial services
• Experience in the high‑net‑worth market strongly preferred
• Completion or enrollment in the Canadian Securities Course (CSC)
• Knowledge of securities instruments/settlement, foreign exchange, reconciliation, and investment accounting
• Strong written and verbal communication skills
• Advanced Microsoft Office skills (especially Excel); scripting in SQL, Excel macros, and Python is a strong asset
• Familiarity with wealth management tools (e.g., FundSERV, Bloomberg) is an asset
• Demonstrated initiative, professionalism, and confidentiality

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$62,850.00 CAD - $104,750.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.